Remote Customer Service Associate **Nebraska Residents Only**

Remote Customer Service Associate - Must be a Nebraska resident

What does a successful Remote Customer Service Associate do at Fiserv?

A Remote Customer Service Associate is smart, patient, technically savvy, customer focused teammate that helps support clients with financial transactions. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role that can be worked in a remote environment for the right person.

Be trained to support multiple Fiserv product lines which will help you advance your career AND increase your paycheck.

What you will do:

• Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.
• Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.
• Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.
• Will receive state of the art equipment to ensure you can connect to your clients quickly

What you will need to have:

• Must reside in the state of Nebraska
• Minimum of one year of consistent experience working in a customer facing role in a Call Center or Financial Services environment. (Within the past two years)
• Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
  • Ping less than 50 ms
  • Download greater than 25.0 Mbps
  • Upload greater than 10.0 Mbps
• High School diploma or equivalent

What would be great to have:

• Two plus years of experience in a customer facing Call Center environment, preferably with an online bill pay service, financial institution, or technical support.
• Proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years.
• Demonstrated stable job tenure of one year or more in each position.

Things to know:

• Pay Rate:  Starting at $17.00
• Training Start Date:  Classes starting Mondays in Late June through July
• Training Schedule and Length:  9:00AM to 5:30PM EST, Mon-Fri
• Working Schedule:  TBD
  • Holidays worked will be paid at the premium rate of double time and a half
  • 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
  • Shift differentials for those working 2nd or 3rd shift
  • Benefits on day one including medical dental and vision.
  • Tuition reimbursement
  • Your recruiter will discuss expectations with you in further detail
• Pre-employment background and drug test are required. 
• Additional Location/Work Authorization Requirements:
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.