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General Description

 

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. A qualified teammate or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion. Effective July 1, 2021, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. Since every duty associated with this position may not be described herein, teammates may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written in this job description. 

Management position involved in budgeting, strategic planning, continuing operations planning, and technology selection. Directly responsible for supervising various technology teams engaged in advanced technical work. The position reports to the Information Technology Director.

 

Examples of Duties (Essential Functions)

 

  • Acts as primary support to the IT Director and Assistant Director in administering the organization’s policies and procedures. Participates in multi-discipline troubleshooting within and between complex systems.
  • Oversees projects involving advanced virtualization of hardware, database management, internal application system development, installation of complex vendor software and integration between such systems.
  • Plans, directs, and supervises the work of the assigned IT team. Designs and updates procedures to enhance their performance and that of the other technical teams. Creates various types of original documentation including plans and flow charts for both business and IT processes.
  • Conceptualizes entire system structure incorporating user data, resource availability and program requirements. Controls and monitors systems activity of these systems, as assigned, during the entire life cycle of the system. Assists in the evaluation of all programs to determine continued effectiveness.
  • Allocates team resources and set delivery schedules to meet customer requirements. Establishes timelines and prioritizes the work within assigned project areas.
  • Creates various types of original documentation and drawings including flow charts for both business and IT processes.
  • Communicates regularly with customers to ensure the delivery of high-quality systems.
  • Reviews customer correspondences and approves requests.
  • Prepares budget for assigned areas. Recommends new programs and equipment.
  • Reviews vendor contracts and proposals.
  • Acts individually or as part of a team in working with outside vendors or the Pasco County Data Center in developing multi-agency integrations.
  • Participates in multi-discipline troubleshooting within and between complex systems.
  • Reviews and correlates statistical output from multiple systems.
  • Performs in-depth studies of present operating procedures and policies and recommends changes to enhance data safety and productivity.
  • Leads, mentors, supervises, and provides technical support to team members.
  • Participate in testing complex applications and systems.

 

Typical Qualifications and Minimum Qualifications

 

In compliance with federal  law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

Unless otherwise noted, applicants must have a minimum of a high school diploma or possession of an accredited equivalency diploma, in addition to the direct experience required, and the ability to pass skills testing (such as typing, spelling, math, and grammar) within one (1) year.  Preference is given to candidates with experience in a government entity performing similar functions.

This position requires eight (8) years of direct experience in job functions including at least six (6) years of progressively responsible experience leading teams in a professional customer service environment.

A postsecondary degree may be substituted for direct work experience if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of a postsecondary degree in lieu of direct experience is authorized as follows:

(a) Two years of direct experience can be substituted with an associate degree; 
(b) Four years of direct experience can be substituted with a bachelor’s degree;
(c) Six years of direct experience can be substituted with a master’s degree; 
(d) Seven years of direct experience can be substituted with a professional degree; or 
(e) Nine years of direct experience can be substituted with a doctoral degree.

A valid Florida Driver's License is required.

 

Supplemental Information and Knowledge, Skills and Abilities

SPECIAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

 

  • Extensive technical knowledge in one or more of the following areas: networks,  virtualization, operating systems, hyper-converged systems, security, programming concepts and languages, and application system design.
  • Knowledge of project management principals, operating systems, and networks.
  • Knowledge and understanding of the terminology, processes, and type pf work performed by the department.
  • Knowledge of the principles and processes for effective, professional customer service.
  • Computer skills for word processing, spreadsheet, database, and accounting software.
  • Skill in project planning.
  • Ability to demonstrate proficiency at examining systems from a user, technical operations, audit control, and programming standpoint.
  • Ability to apply original and independent action in a specialized technical field.
  • Ability to supervise professional technical staff.
  • Ability to productively manage a variety of computers and environments including virtualized, N-Tier, Client-Server, and hyperconverged systems.
  • Ability to establish and maintain effective working relationships with the Clerk & Comptroller, administrative staff, vendors, and Clerk & Comptroller's teammates.
  • Ability to live and advocate commitment to the Organization's vision, mission, and values.
  • Ability to work effectively in a team environment, successfully engage in multiple initiatives simultaneously, and actively resolve problems and find solutions using available resources.
  • Ability to report to work on time and to perform the duties of the position for an entire workday.


PHYSICAL AND COGNITIVE DEMANDS

The work is typically sedentary which requires sitting for long periods of times, exerting up to 10 pounds of force occasionally and/or negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body. The work may require exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Additionally, the following physical and cognitive abilities are required: 

 

  • Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  • Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
  • Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
  • Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
  • Visual Acuity: Have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.


WORK ENVIRONMENT

Work is performed primarily indoors at one or more of our office locations in Dade City and/or New Port Richey. Travel may be required for meetings or training opportunities.