SHIBA Training Coordinator

This recruitment will remain open until June 22, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on May 29, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for the SHIBA Training Coordinator (Health Insurance Advisor 1) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

WHY OIC?

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options: Hybrid work opportunities.

About the Position 

Are you driven by a passion for public service, education, and making a meaningful difference in people’s lives? As the SHIBA Training Consultant with the Office of the Insurance Commissioner (OIC), you’ll play a key role in empowering volunteers across Washington to provide clear, accurate, and compassionate Medicare guidance.

This position is part of the Statewide Health Insurance Benefits Advisors (SHIBA) Program within the Consumer Protection Division and supports the OIC’s mission to protect consumers and strengthen the state’s economy through fair and efficient insurance regulation. You’ll be responsible for designing and delivering high-quality, accessible training programs—both in-person and online—that ensure SHIBA counselors, presenters, and coordinators are fully equipped to assist Medicare beneficiaries across the state.

In addition to developing and updating curriculum, you’ll manage the volunteer certification process, evaluate training outcomes, and offer ongoing technical support to maintain high standards of service. You’ll work closely with internal SHIBA staff, community-based organizations, and national partners such as CMS and the SHIP/SMP Resource Centers to ensure training materials are timely, accurate, and aligned with state and federal guidelines.

If you’re motivated by advocacy, equity, and the power of education, and you're ready to help volunteers make a real difference in the lives of Washington’s Medicare consumers, this is your opportunity to lead with purpose and impact.

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisor 1 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $4,987 - $6,705.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Duties

The duties of the position include, but are not limited to: 

Training Development & Delivery

• Design, deliver, and adapt training programs for SHIBA volunteers, including webinars and online modules.
• Incorporate peer mentoring, accessibility, and role-based standards into training.
• Collaborate with national partners and internal teams to ensure accurate and accessible materials.
• Provide training for Senior Medicare Patrol (SMP) volunteers.
• Train volunteers and Sponsors on reporting tools and processes, including STARS database usage.

Volunteer Certification & Support 

• Maintain and update the volunteer “path to certification.”
• Manage certification exams, continuing education tracking, and volunteer progress.
• Assess volunteer readiness and provide technical support for complex cases.
• Coordinate public education programs, such as "Welcome to Medicare," with partners and presenters.

Program and Team Support 

• Fill in for regional trainers as needed and serve as a subject matter expert on training content.
• Assist with volunteer coordinator events and conferences.
• Help train temporary staff during the Medicare Open Enrollment Period (OEP).

To read more about this position and view all duties, click here to request a position description.

Qualifications

Required Qualifications:

• Six years’ experience* with curriculum development, adult training, community development, and volunteer management.
• Demonstrated experience working independently, prioritizing work, and meeting multiple conflicting deadlines, including by seeking guidance from leadership
• Demonstrated experience building collaborative relationships with professional colleagues.
• Demonstrated knowledge of project management, contract management and/or instructional design.
• Basic level skills in Microsoft Outlook, Word, PowerPoint and Excel
• Experience effectively facilitating meetings or designing training for at least one virtual platform (e.g., Zoom, Teams, Skype).

*A bachelor’s degree with focus in business administration, public administration, public health, health administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may substitute for up to 4 years of professional work experience.

Preferred/Desired Qualifications: 

• Demonstrated contributions to building a high-performing team of professional colleagues.
• Experience developing partnerships with diverse communities.
• Demonstrated experience managing projects, contracts and/or instructional design.
• Advanced-level skills utilizing Microsoft Word, PowerPoint, and Excel.

Ready to join us?

Learn more about the SHIBA Training Coordinator position and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! 

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Supplemental Information

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this.        University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HIA1_2025-03695 in the subject line. Please do not attach the DD 214 to your application materials.  Please black out personally identifiable data such as social security numbers.
• At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or Recruitment@oic.wa.gov.

How to Apply: 

1. Create an online account: Go to the job posting and click the big green “Apply” button. You’ll need to set up an account if you haven’t already.
2. Complete your application: Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.
3. Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.
4. Provide references: List three people who have supervised your work and can vouch for your skills. If you don’t have enough, you can include people like teachers, college professors, or other professional colleagues.

Your application will be evaluated based on how closely your qualifications and experience meet the required and/or preferred qualifications of the position.  Applications missing the requested information or containing incomplete responses may be disqualified and removed from further consideration. 

General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions.  Include all requested documentation.
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.
• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
• Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.