Property Operations Summer Associate

Groma is a real estate investment, development, and management company leveraging technology to make ownership more accessible. Founded in 2020 in Boston, MA, our team merges real estate expertise with innovation to create a future where renting and ownership coexist. Using AI-driven property technology, we optimize the acquisition and management of small multifamily buildings, bringing institutional efficiency to an overlooked sector. Our investor platform, including the blockchain-powered GromaREIT, enables both institutional and resident investors to participate in real estate ownership.

We're hiring Property Operations Associates for the Summer 2025 season!

About the role:

We are seeking highly motivated and organized Property Operations Summer Associates to join our dynamic team. This role will play a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handling corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organizational, and problem-solving skills. The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing.

• Leasing
  • Assist with scheduled apartment showings for prospective residents as needed
  • Assist leasing team with inbound showing requests and third-party real estate agent showings
  • Assist with subletting and lease assignment process for current residents
  • Assist in reviewing rental applications for prospective renters
• Property Management
  • Field inbound calls, emails, and resident portal requests and inquiries
  • Manage scheduling and follow-up of maintenance tasks across a team of field technicians and third-party contractors
  • Perform on-site property inspections for apartment turnovers and quarterly inspections
  • Perform monthly outstanding balances audit for rent collections
  • Perform monthly billing for completed work orders
  • Complete supply inventory audits quarterly
  • Assist with the move-in and move-out process for residents
• Corporate Development
  • Assist with the onboarding of new acquisitions to the portfolio
  • Assist with the implementation of policies and procedures across the property operations team
  • Participate in property operations meetings and projects

Work Schedule

• Summer 2025 (June/July - End of August/Beginning of September)
• Fully in-office and onsite at our properties
• 11 a.m. - 7 p.m. rotating schedule

A healthy work-life balance is important to our team, but this isn’t your standard 9-5. Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage. We'll dive deeper into schedule specifics during the interview/hiring process.

Experience 

• 1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus!
• Strong computer and Excel skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills, comfortable talking on the phone
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

Benefits & Perks

• Fully-covered commuter pass
• Fully stocked kitchens
• Weekly catering
• Generous PTO policy & observed company holidays
• 401k Matching Program
• Dog-friendly office
• Frequent outings and events 
   

About our Culture

We are focused on maintaining a dynamic in-office culture at Groma’s headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We’ve got a gym, locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office an effective and fun place to be. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.