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Workstation Technician I

Marmot Library Network
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Workstation Technician I

The Marmot Library Network, a Colorado-based nonprofit consortium of academic, public, and school libraries, is seeking a Workstation Technician I to join our IT Services team. This position is essential in supporting the technology that powers our member libraries, offering an opportunity to make a direct impact on library staff and end users across Colorado.

About the Role

As a Workstation Technician, you’ll provide hands-on and remote support for computer hardware, peripherals, and software. You’ll troubleshoot technical issues, maintain inventory, and ensure a seamless technology experience for library staff and patrons. This role requires technical skill, effective communication, and a strong customer service mindset.

Example Busy Week

Monday

  • Meeting, working with members on service requests, on-site trip to Fruita

Tuesday

  • Working with members on service requests, after-hours install trip to Delta County

Wednesday

  • Helping a library move equipment from one location to another

Thursday

  • Helping a library move equipment from one location to another, meeting with IT and SysAdmin team

Friday

  • Working with members on service requests, walk-through of Mesa County locations

Key Responsibilities

  • Diagnose, repair, and replace computer hardware and peripherals (e.g., monitors, keyboards, printers)
  • Install, configure, and troubleshoot Windows operating systems (macOS and ChromeOS a plus)
  • Support and troubleshoot peripheral device interfaces (USB, HDMI, DisplayPort)
  • Troubleshoot basic networking issues and connectivity devices
  • Provide prompt, high-quality technical support both on-site and remotely (using RDP, RustDesk, Dameware, etc.)
  • Maintain an organized inventory of parts and document all technical work in asset management/ticketing systems (e.g., Jira Assets)
  • Communicate clearly with end users and IT team members, ensuring a positive support experience
  • Identify opportunities for process improvement, including scripting or automation (nice-to-have)
  • Regular travel to member libraries for device installation and maintenance

Why Join Marmot?

Marmot offers a collaborative environment where your contributions are valued. This is a full-time, on-site position based in Grand Junction, Colorado, with regular travel to member libraries for device installation and maintenance. You’ll work closely with a supportive IT team and enjoy opportunities for professional growth.

Compensation & Benefits

  • Salary: $55,000–$58,000 (per hour range: $26.44/hr - $27.88/hr)
  • Non-Exempt
  • Benefits Include:
    • Paid vacation, sick, and holiday leave
    • A platinum PPO health care plan with 100% of employee premiums covered by Marmot, as well as 75% of spouse and dependent premiums
    • Dental insurance with employee premiums covered 100% by Marmot
    • Vision insurance with employee and spouse/dependent premiums covered 100% by Marmot
    • 403(B) retirement plan with initial employer match up to 7%; employer contributions increase according to longevity with Marmot
    • Life insurance
    • $500/year Health Reimbursement Account (HRA)
    • $600/year Healthy Choices reimbursement program
    • Substantial Employee Assistance Program
    • ID theft insurance coverage
    • Work-from-home support for remote troubleshooting
    • Marmot is a qualified employer for Public Service Loan Forgiveness for federal student aid

Required Qualifications

  • High school diploma or equivalent
  • 1–2 years of hands-on experience in IT support, helpdesk, or workstation technician roles
  • Experience troubleshooting Windows OS environments
  • Proficient in diagnosing and repairing computer hardware and peripherals
  • Experience with remote support tools (e.g., RDP, RustDesk, Dameware)
  • Familiarity with asset management and ticketing systems (e.g., Jira Assets)
  • Basic understanding of networking concepts
  • Excellent verbal and written communication skills
  • Strong customer service orientation and teamwork

Preferred Qualifications

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field
  • Experience supporting macOS and ChromeOS environments
  • Scripting or automation experience (e.g., PowerShell, Bash)
  • Experience with inventory and procurement systems
  • Advanced troubleshooting and project management skills

Physical Requirements & Work Environment

  • Full-time, on-site position in Grand Junction, Colorado
  • Regular travel to member site libraries
  • Frequent lifting and moving of computer equipment (up to 40 lb)
  • Interaction with staff and end users requires professionalism and clear communication

Apply Now

To apply, email your cover letter, resume/CV, and three professional references to hr@marmot.org. Candidates who demonstrate experience with diversity, equity, and inclusion in technology services will receive special consideration.

Applications will be reviewed starting May 30, 2025, and the position will remain open until filled.

Learn More

For a detailed job description and qualifications, visit https://docs.google.com/document/d/1j4_LPXF7OQCvgWUuyGg29GwLpy4CdySD6sCXcbLKqPM/edit?usp=sharing