JC-477423 - Senior System Support Specialist
The California Department of Public Health (CDPH) is dedicated to optimizing the health and well-being of the people of California.
The Information Technology Services Division (ITSD) within CDPH advances its vision of "Healthy Individuals and Families in Healthful Communities" through the provision of high-quality information resources and technology.
The Disease Technology Management Section (DTMS), within ITSD’s Application Technology and Support Branch (ATSB), manages several key systems, including SaPHIRE and CalCONNECT to protect the people in California from the threat of preventable infectious diseases and assists those living with an infectious disease in securing prompt and appropriate access to health care, medications, and associated support services.
The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.
New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.
*The CDPH is not currently an E-Verify employer.
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer-focused solutions that are responsive and agile, supporting a modern infrastructure, tools, architecture, and standards to effectively provide efficient services following service-level agreements. The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste, as well as creating innovative solutions, strengthening partnerships and collaborations, and embracing technology.
Under general direction of the Information Technology Manager (ITM) I, Chief, Disease Technology Management Section (DTMS), the Information Technology Specialist (ITS) II performs all aspects of business technology management for information technology (IT) projects of varying size and complexity following Project Management Institute (PMI), California Department of Technology (CDT) standards, CDPH standards, and industry best practices. The ITS II, acting as a Senior Lead Business and Quality Control Specialist, leverages business analysis, testing, and system management tools and practices for various System Development Lifecycle (SDLC) methods (such as waterfall and agile) through the entire maintenance and operation (M&O) life cycle. Some activities include eliciting and documenting functional and non-functional requirements and specifications; developing and sharing tools, processes, techniques and best practices when managing and implementing projects or system modifications; managing IT contract acquisitions and resulting contracts; and ensuring vendor management methods are established and followed.
The ITS II exercises a high degree of independence and proficiency in managing the resolution of the most challenging and difficult IT operation issues that are time sensitive and publicly and politically visible. In addition, the ITS II adheres to organizational governance processes; and manage resources, metrics, and tools to ensure IT service continuity.
The ITS II provides both verbal and written communication to promote clear communication, common understanding, and appropriate information sharing. Collects information and develops quality reports for project teams, executives, stakeholders, and state oversight agencies, and has extensive contact with colleagues at all levels within CDPH. In addition, the ITS II may have contact with control agencies, other departments, other states, and the Federal Government. The ITS II must exercise sound judgment, effectively manage high-complexity projects, and produce timely, high-quality IT products in order to align with the Application Technology and Support Branch’s (ATSB) mission to deliver successful technology systems and services that advance the missions of CDPH public health programs.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=477423
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.