Office Assistant 1 (PCN 089057)

This on-site position is in located in our Juneau Headquarters Office, in the State Office -Building, in beautiful downtown Juneau, Alaska.  This position is not eligible for telework.

The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Office Assistant 1 (PCN 08-9057).

What you will be doing:

Would you like to provide a direct positive impact on the people and economy of Alaska? Under the guidance of the Customer Service supervisor, you will provide excellent customer service and administrative support for the division.
 
A sample of duties includes, directing incoming calls, mail processing/distribution, cash handling and record maintenance. This position is vital to the success of the Customer Service section and the division.

Our organization, mission and culture:
The Division of Investments administers and services several loan programs under the Department of Commerce, Community and Economic Development. The division’s various loan programs are intended to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.  

The Investments team values working together to provide excellent customer service and learning from experience to develop analytical and problem-solving skills to ensure that our shared mission and goals are met. We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.

The benefits of joining our team:
We invite you to join us in a dynamic role where you will significantly contribute to our organization’s success and positively impact Alaska’s economic well-being. Our division is committed to delivering exceptional customer service to the residents of Alaska, and we are looking for individuals who are passionate about making a difference in the lives of those we serve.

By joining us, you will become part of a close-knit team that values support, mentorship, and camaraderie. We believe in career advancement and development within our division. In this office setting, you can expect to work alongside dedicated team members who will help you to succeed and grow your professional skills.

If this sounds like you, we encourage you to apply. We would be thrilled to welcome you as a valuable member of our team.

Where you will be working:

As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel.

The 9th floor, has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops.

The Customer Service team is highly cohesive, approachable, and driven by a pride in what we accomplish daily for Alaskans. We look forward to you joining our team!

To be successful in this position a candidate will need the following core competencies:

• Customer Service: Interacts with recipients of services (internal or external customers) in a way that provides accurate, timely, and effective information and service in a courteous and professional manner;
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail;
• Communication:   Ability to utilize both verbal and written communication, working on a routine basis with a broad-range of people and personalities.  Working with others as a team and adapting to changing priorities and timelines.  Ability to follow internal guidelines and training to provide quality support for the office and division.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; and
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

SPECIAL NOTICE: This position requires driving the division’s vehicle on a daily basis to collect documents. Applicants with questions regarding this aspect of the position should contact the hiring manager, Kelsi Gasparek (contact information is listed below). 

Minimum Qualifications

High school diploma or G.E.D.;

OR

Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program);

OR

A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).

Special Note:

ACT WorkKeys® skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.

"Acceptance in full standing" means acceptance to a post-secondary program by a college or university and does not require enrollment or participation in the program. This includes acceptance in a program offering college credits while in high school, or both high school and college credits, but does not include taking advanced placement courses in high school.

Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment.

Additional Required Information

At time of interview applicant(s) are requested to submit:

• Three (3) current professional references and their daytime contact information.
• Three (3) recent performance evaluations, if not available, three (3) professional letters of reference can be substituted.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
 
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. 

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.    

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
 
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
 
For specific information in reference to the position please contact the hiring manager at:

Name: Collin Ludeman, Accounting Technician 3/ Customer Service Supervisor
Phone: (907) 465-6144
Fax: (907) 465-2103
Email:  collin.ludeman@alaska.gov