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Heat Pump Program Assistant (Public Service Representative 4) – Limited Duration

Oregon Department of Energy
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WORKING AT THE OREGON DEPARTMENT OF ENERGY

At the Oregon Department of Energy, we're helping shape the state's energy future. Our team is dedicated to keeping Oregon on the leading edge of renewable energy and efficiency while supporting energy innovation, investment, equity, and resilience. From helping Oregonians save energy at home; to overseeing the state's interests in the world's largest environmental cleanup at the Hanford nuclear site in Washington, our work is challenging, rewarding, and diverse. We work with developers and communities on proposed energy facilities, with schools and manufacturers looking to save energy and money, and with other agencies and stakeholders on meeting the challenges of climate change. Oregon is one of the most energy-efficient states in the country, routinely landing near the top of annual national rankings. ODOE is committed to helping Oregon remain an energy leader, and that starts with hiring engaged team members ready to deliver for all Oregonians.

The Energy Development Services (EDS) Division administers grant programs to tribes, businesses, households, nonprofits, and the public sector to help Oregonians implement conservation, energy efficiency, resilience, and renewable energy projects. Current programs include state funded Solar + Storage Rebate Program, the Community Renewable Energy Grant Program, the Energy Efficient Wildfire Rebuilding Program, and two heat pump programs, as well as federally funded Grid Resilience, Solar for All, Heat Pump Purchase, HOMES and HEAR programs. This Division is also responsible for overseeing the close-out of legacy incentive programs and related projects, including the Small-Scale Energy Loan Program.

 

We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are.

 

WHAT YOU WILL BE DOING

You will provide research, analysis and interpretation of the division program’s rules, policies, procedures, and laws and serve as a division liaison to connect customers, applicants, partners, and interested parties with available division programs. Provide support, communicate, and collaborate to resolve issues with persons of diverse points of view as needed to research and process division program applications.

For a complete listing of the duties and responsibilities for this position, please review the position description by clicking here.

The incumbent will be expected to work on-site at the central workplace located at 550 Capitol St. NE in Salem, Oregon, Monday through Friday, 8:00 a.m. to 5:00 p.m. 

WHAT’S IN IT FOR YOU

You will be a member of a diverse team built on collaboration and support. 

 

We offer full medical, vision, and dental benefits with paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.

 

This is a full-time, limited-duration, classified service position that is not represented by a union.

 

Limited duration positions are benefit-eligible positions with a designated maximum length of service. This position is expected to end on or before June 30, 2025.

 

WHAT WE ARE LOOKING FOR 

 

  • Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

    At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

 

The most successful candidate will also have the following skills, experience, and background:

 

  • Experience providing information about programs, explaining rules, policies, and procedures, and gaining compliance.
  • Experience providing customer service to the public over the telephone and in writing.
  • Experience in problem-solving and resolving disputes when responding to customer complaints and requests for clarification.
  • Proficient in entering, processing, and tracking data accurately into one or more databases.
  • Computer skills, including MS Office, Excel, Word, and Outlook.
  • Experience traveling to and performing site inspections is preferred but not required.

 

Studies have shown that women, trans, non-binary, Black, Indigenous, and other People of Color are less likely to apply for positions unless they believe they meet all the desired attributes. We are most interested in finding the best candidate for the position. We strongly encourage candidates to apply, even those who might not believe they possess every one of the desired attributes. Applicants who most closely exhibit the desired attributes will be invited to continue in the application process.

 

HOW TO APPLY

 

  • A resume and cover letter are required for this job posting. Please attach both documents to the “My Experience” section under Resume/CV in the application.

 

  • Eligible veterans who meet the qualifications will be given veterans’ preference. For further information, please visit the following website:  Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

 

  • Answer all the supplemental questions.

 

GET NOTICED

Help your application rise to the top! Don’t forget to showcase your amazing skills and experience in your application package that makes you the best candidate for the position. Candidates whose training and/or experience most closely match the requirements and needs of the position and attach all necessary documents will be eligible for an interview. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

 

Employment will be contingent upon passing a criminal background check.

 

The Oregon Department of Energy does not provide visa sponsorship, including STEM OPT extensions. Candidates must be authorized to work in the United States without employer sponsorship, both currently and in the future. On your first day of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form to verify your work authorization.

 

QUESTIONS/NEED HELP?

If you have questions about the recruitment and selection process, or need assistance to participate in the application process, including an accommodation under the Americans with Disabilities Act, please contact Karlene Ashby, at karlene.ashby@energy.oregon.gov or call (971) 209-6209.

 

Candidates from diverse backgrounds are encouraged to apply.

 

THE OREGON DEPARTMENT OF ENERGY IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE BASED ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, ETHNICITY, GENDER, SEXUAL ORIENTATION, RELIGION, AGE, OR DISABILITY AND IS COMMITTED TO WORKPLACE DIVERSITY.