Customer Marketing Manager

Job Title: Customer Marketing Manager (Remote – US Only)

Job Description:

A leading generative AI company in the marketing tech space is looking for a Customer Marketing Manager to elevate enterprise customer voices through compelling storytelling and content. You’ll work cross-functionally to develop case studies, thought leadership pieces, and multimedia campaigns that highlight real customer success—and drive product adoption and brand loyalty. If you're passionate about B2B marketing and love showcasing customer impact, this one’s for you.

🎯 Role:

📚 Build and manage a customer reference library featuring strategic enterprise accounts

🎬 Develop high-quality content—case studies, testimonials, videos, and social features

🎤 Identify customers for speaking engagements and co-marketing opportunities

🤝 Collaborate with Sales & Customer Success to surface impactful customer stories

📈 Track ROI and influence of customer marketing on engagement, pipeline, and revenue

✅ Requirements:

🕓 4+ years in customer marketing, preferably focused on B2B or MarTech

✍️ Strong writing skills with a passion for telling compelling, enterprise-level stories

🎥 Experience with video production and multimedia storytelling

💡 Strategic mindset with a creative approach to marketing content

🤝 Proven collaboration with cross-functional teams

🤖 Passionate about AI and how it transforms modern businesses

🎁 Benefits:

💰 Salary range: $135,000 – $155,000 USD, depending on experience

🏥 Comprehensive health, dental & vision coverage (starting day one)

🧘‍♂️ $1,800 annual wellness stipend + $900 FlexExperience budget

🖥️ Generous home office setup budget

🎓 $1,500/year learning and development stipend

👶 16 weeks paid parental leave

📆 Flexible PTO policy

💼 401(k) with company matching

Skills:
Customer marketing, B2B marketing, MarTech, case studies, customer advocacy, enterprise marketing, storytelling, AI marketing, content marketing, SaaS marketing, video marketing, sales enablement, marketing strategy, customer success