Operations Coordinator

About Generis: Generis is a leading consulting firm specializing in helping churches and other faith-based non-profit organizations advance their organizational mission through sound biblical stewardship and strategic fundraising initiatives. Generis partners with our clients to cultivate a culture of generosity, providing strategic guidance, innovative solutions, and personalized support to enhance their impact and long-term sustainability.

About this Role: Generis is seeking an Operations Coordinator to provide vital administrative and operational support to our headquarters team and remote consultants. This entry-level role is perfect for someone detail-oriented, highly organized, and eager to grow in an operations-focused career. You will play a key role in client contract processing, office administration, and consultant support, helping ensure smooth day-to-day operations. This is a full-time position reporting to the Director of Consultant Services, based in our Johns Creek, GA office. Benefits include medical/dental, 401(k), and PTO.

You are:

• Passionate about helping churches and non-profit organizations grow in their capacity to serve their communities
• Comfortable using business software tools (Google Workspace, HubSpot, Dropbox, etc.) or learning new ones quickly
• A highly organized, detail-oriented person who thrives in a fast-paced environment
• A proactive problem-solver who takes initiative rather than waiting for direction
• A clear and professional communicator, whether via email, phone, or in-person
• Comfortable working with data, records, and structured processes
• A reliable team player who enjoys supporting others and keeping things running smoothly
• Interested in growing in an operations-focused career

You will:

• Support client contract processing, including drafting and post-processing
• Route and track support tickets, ensuring timely follow-up
• Manage office supply and equipment orders for headquarters
• Handle office hospitality needs, including snack and break area supplies
• Maintain the internal Team Directory, ensuring up-to-date contact information
• Receive and route phone calls, acting as a professional first point of contact
• Manage incoming and outgoing mail, including processing payments and client correspondence
• Assist with company account assignments for accurate, timely account management
• Process client data management tasks to ensure confidentiality and compliance
• Support other operational needs as assigned, helping streamline company processes

We’re looking for someone who has:

• A Bachelor’s degree (preferred) or Associate’s degree in a business, communications, paralegal, or another relevant field
• At least 1 year of administrative, customer service, or operations experience
• Strong attention to detail and ability to handle multiple tasks efficiently
• Excellent written and verbal communication skills
• The ability to learn new software tools quickly
• Experience working with remote teams or multiple stakeholders
• Superior written and verbal communication skills and the ability to convert broad concepts into precise contract verbiage
• Experience in the Christian church or a faith-based nonprofit setting and familiarity with the unique objectives and outlook of such organizations
• Keen technical skills and expert-level familiarity with essential business apps including Word, Excel, and Acrobat
• The ability to learn new software platforms with only minimal training

Nice to haves:

• Prior experience in a business operations, administrative, or office support role
• Experience using HubSpot or other CRM databases
• Familiarity with QuickBooks or similar business systems
• Familiarity with contract processing
• Experience in a church, nonprofit, or faith-based organization
• Experience working in customer-facing roles (e.g. customer support, sales, consulting, professional services, etc.)