Social Media Manager
Responsibilities:
- Social Media Management: Create, curate, and manage engaging content for Ebony J Media Learning Center's social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.
- Community Engagement: Respond to social media messages, comments, and inquiries promptly, providing exceptional customer service and building positive relationships with the audience.
- Content Calendar: Maintain and adhere to a well-structured content calendar to ensure consistent and timely postings that align with the organization's promotion calendar.
- Sales Promotion: Collaborate closely with the PR team to develop and execute social media strategies that support sales and promotional campaigns, ensuring a seamless connection between PR efforts and social media presence.
- Phone Support: Assist in answering and managing phone inquiries, providing information and support as needed.
- Audience Growth: Implement strategies to increase the organization's social media following and engagement, working to reach and exceed target goals.
- Analytics and Reporting: Monitor social media analytics to track performance, generate reports on key metrics, and make data-driven improvements to the social media strategy.
- Trending Topics: Stay updated on industry trends, emerging social media platforms, and relevant topics to incorporate innovative approaches and content.
Requirements:
1. Social Media Proficiency: Strong knowledge of various social media platforms, trends, and best practices.
2. Content Creation: Proficient in creating and curating visually appealing and well-written content that resonates with the audience.
3. Communication Skills: Excellent written and verbal communication skills for effective audience interaction and team collaboration.
4. Sales and Promotion: Adept at creating social media strategies to support sales and promotions, driving business growth.
5. Customer Service: A commitment to delivering exceptional customer service through phone and social media interactions.