Customer Experience Insights Intern
As a Customer Experience Insights Intern, you will have the opportunity to work on the Experience Measurement team. You’ll gain insight into how we analyze customer feedback from various interactions and synthesize those data points to usable insights that will influence teams across the Best Buy organization to continually improve and differentiate experiences for customers. In addition, you’ll participate in a summer series that includes our executive speaker events, Excel and PowerPoint workshops, and personal and professional development sessions.
This internship runs from June to August 2025. This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. This internship does not have the potential to lead to a full-time opportunity. Housing and transportation will not be provided.
What you’ll do
- Analyze customer satisfaction data that will inform the experiences customers will have at different touchpoints they may interact with at Best Buy
- Leverage quantitative customer metrics and text analytics to build out insights
- Gain exposure to attitudinal, behavioral, structured and unstructured data
- Synthesize insights from customer satisfaction data to uncover actionable recommendations for our business partners
- Utilize communication and storytelling skills to share out insights to stakeholders at varying levels across the organization
Basic Qualifications
- Pursuing a bachelor’s or associate degree from an accredited college/university with an expected graduation date between Fall 2025 to Spring 2028.
- Must be able to commit to the internship start and end date of 6/2/2025- 8/8/2025
- Must be able to work 40 hours a week Monday-Friday between the hours of 8am-5pm
- Must be able to commit to being no more than 2 hours driving distance from the Minneapolis Corporate Campus - 7601 Penn Ave South Richfield, MN 55423
- Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization
Preferred qualifications
- Majoring in Psychology, Sociology, Anthropology, Marketing, Business, Communications, Statistics, or related fields.
- Strong written and verbal communication skills
- Strong project management skills
- Strong ability to meet deadlines
- Proficiency in Microsoft Office Suite
- Curious and open-minded
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.