Group Operations Representative
Are you ready to turn dreams into reality and help guests embark on unforgettable adventures? Join our team as a Group Ops Representative and dive into the exciting world of selling Margaritaville at Sea cruises! We're looking for enthusiastic and passionate individuals to connect with our guests, creating memorable experiences and fostering lifelong relationships.
What you get to do:
- Create Fun and Escapism: Bring the Margaritaville spirit to life by ensuring every guest feels like they're on a permanent vacation.
- Engage and Connect: Handle incoming and outgoing calls, building rapport to understand and fulfill travel needs.
- Craft Memorable Experiences: Convert leads into group reservations and upsell packages, focusing on relationship-building to generate repeat business.
- Coordinate and Assist: Manage group berthing, send timely invoices, and service group needs with a smile.
- Proposal and Follow-Up: Send out and follow up on proposals, ensuring a seamless booking process.
- Stay in Touch: Send ship notifications and keep guests informed about their upcoming adventures.
- Problem Solve: Research and respond to customer complaints, ensuring every guest leaves happy.
- Deliver Excellence: Provide accurate information, document customer details, and communicate clearly and effectively.
- Adapt and Excel: Be flexible with scheduling, respond to inquiries, and assist management with various projects.
What it takes to succeed:
- Education: High School Diploma or GED.
- Knowledge: Intermediate skills in Microsoft Word, Excel, Outlook, and Google; experience with Kapture Reservation System is a plus.
- Skills: Proven sales experience, excellent phone etiquette, strong closing skills, organizational skills, attention to detail, and exceptional verbal and written communication.
- Abilities: Manage multiple priorities, work independently, handle upset guests calmly, verify billing accuracy, and respond to email requests efficiently.
- Attitude: Positive, enthusiastic, and a self-starter with a strong work ethic. Bilingual (English/Spanish) is a plus!
Why Join Margaritaville at Sea?
π A Fun and Dynamic Work Environment: We bring the Margaritaville spirit to everything we do.
π Opportunities for Growth and Development: Chart your own career course with us.
π Competitive Compensation and Benefits: We take care of our crew so they can take care of our guests.
π Free cruises annually
π Onboard discounts on food and merchandise
π Discount on Margaritaville hotels and restaurants
If youβre looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with one of the best-known names in hospitality and entertainment, weβre looking for you! Letβs create unforgettable experiences together!