Case Manager

POSITION SUMMARY:

This position is responsible for providing the following types of services:  needs assessment, crisis intervention, case planning, advocacy and development of community resources; to provide services to both children and adults with varying disabilities and functioning levels. 

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Works to achieve involvement and participation of the client, client's family, and client's natural support system in resolving problems.
• Works with consumers to assess and develop goal oriented, time limited service plans to address identified needs.
• Work to protect children, elderly and at-risk adults; preserve families and individuals in the community; or to help prevent out-of-home placement.
• Assesses and evaluates prospective consumer's immediate situation, determine appropriate response, and assure that response is made. Assess and intervene as necessary in crisis situations. Refer to and involve and other community resources as needed.
• Works to achieve active involvement and participation of schools, court, health care providers, and other appropriate community resources in resolving problems.
• Advises consumers when services are either not available or inappropriate.
• Explains the consequences of non-compliance with court orders to clients who are involuntarily referred, monitors client utilization of services, and informs the court of consumer's adherence to court orders.
• Coordinates access to services, monitors cases to ensures services are provided in an appropriate and timely manner, reviews progress, and terminates services when goals are attained.
• Teaches consumers about available community resources and how to independently gain access to needed services.
• Works to coordinate services and support consumers in achieving treatment objectives without duplication of effort and with maximum effective use of staff time and available resources.
• Maintains a complete record for all assigned cases; completes required written assessments, reports, and other related paperwork/documentation as necessary.
• Develops and maintains professional knowledge and skills to enhance the programs and services provided.
• May facilitate treatment and/or other related, indicated services with groups of clients.
• May be designated to speak to the community and other organizations to provide public education.
• Other duties as assigned.
   

KNOWLEDGE, SKILLS AND ABILITIES  

• Knowledge of laws and regulations that affect the delivery of services provided by the Department.
• Knowledge of community resources, and alternative care resources.
• Knowledge of applicable state statutes.
• Knowledge of human development and behavior, family and group dynamics, and mental, physical and social dysfunctions.
• Knowledge of and sensitivity to cultural differences and special needs of various minority groups, and ability to consult with other staff regarding these.
• Ability and skill to relate to clients in stressful or crisis situations.
• General knowledge of interviewing and supportive counseling techniques.
• General knowledge of social casework techniques.
• Ability to analyze facts and exercise sound judgment in arriving at conclusions.
• Ability to communicate complex ideas effectively, orally and in writing.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with clients, associates and the general public.
• General knowledge of standard office procedures, practices, equipment and office techniques.
• Must be proficient in workplace English and spelling.
• Possess accurate basic math skills.
• Some knowledge of the County and department programs and policies.
• Some knowledge of the use of a multi-line telephone system.
• Ability to read and understand basic County and State policies and procedure of limited scope and difficulty.
• Ability to type accurately at a reasonable rate of speed.
• Ability to operate standard office equipment and perform word processing and/or data entry.
• General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to work the allocated hours of the position, including an on-call rotation for after normal business hours as assigned, per division.
   

LANGUAGE SKILLS  

• Ability to communicate effectively with other members of the staff, supervisor, and the public.
• Ability to communicate clearly and concisely in both written and verbal form.
• Must be proficient in workplace English and spelling.
• Ability to read County policies and procedures; written instructions, general correspondence; SDS sheets, safety manuals, maps, etc.
   

MATHEMATICAL SKILLS

• Ability to calculate mathematical calculations. 
   

REASONING ABILITY 

• Ability to understand and effectively carry out verbal and written instructions.
• Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Ability to define problems and deal with a variety of situations.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
• Organizational and time management skills needed to meet deadlines.
• Must have ability to work accurately with attention to detail.
• Ability to maintain confidentiality.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
   

PHYSICAL AND WORK ENVIRONMENT: 

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.  Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.   

PHYSICAL REQUIREMENTS 

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities.
• Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
• May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.

WORK ENVIRONMENT:

• Work is performed in an office setting as well as clients' and service providers' homes, detention, jail, treatment and residential facilities, schools, courts and work sites.
   

MINIMUM QUALIFICATIONS:
 

EDUCATION AND/OR EXPERIENCE REQUIREMENTS 
 

Case Manager

• Bachelor's degree in psychology, sociology, criminal justice, or other human service program.
• Previous practical experience preferred.
• Appointment is conditional upon successful completion of a caregiver and criminal background check

Posting Pay Range: $59,176 - $82,430

Posting Expected Pay Range: $59,176 - $66,934

Department: Health and Human Services - Behavioral Health

FTE: 1.0

St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.  We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.