Program Manager, Coaching-DC

POSITION: PROGRAM MANAGER, COACHING 
LOCATION: DC 
REPORTS TO: PROGRAM DIRECTOR 
SUPERVISES: MSW & Part-time COACHES 
FLSA STATUS: EXEMPT 
SALARY: $70,000 - $80,000 

 ABOUT OUR ORGANIZATION  

LIFT believes that racial and gender wealth gaps stem from structural inequities that keep them trapped in a cycle where poverty, like wealth, is passed from generation to generation. At LIFT, we interrupt the generational transmission of poverty by partnering with parents of young children to build well-being, financial strength, and social connections – or as we like to put it, Hope, Money, and Love. LIFT's one-on-one coaching program empowers parents to set and achieve goals that put families on the path toward economic mobility – such as going back to school, improving credit, eliminating debt, or securing a living wage. In addition to coaching, LIFT parents also receive direct cash infusions to reinvest in their families and goals.  

LIFT is at an exciting moment in its organizational trajectory. We aim to scale our impact by 1) making continuous improvements to our direct service model (Direct Service), 2) continuing to partner with health care, post-secondary education, early child development, and government organizations to deliver LIFT's model and influence change in those systems (Technical Assistance), and 3) amplify the voices of parents living in poverty to influence policy issues impacting their lives and communities (Policy & Advocacy).   

We are looking for team players who thrive in a growth environment of continuous improvement; are committed to LIFT’s work to combat intergenerational poverty and expand opportunity for families; and uphold LIFT’s values of brilliance, learning, relationships, social justice, and thriving environments.   

*LIFT has a hybrid schedule, and this role will be expected to work in the office as needed, at least twice a week.    

POSITION OVERVIEW  

This is an exciting opportunity for an MSW professional with 2+ years post-grad experience to join a supportive team and ensure that families LIFT serves (Members) receive the highest quality coaching for achieving their career, education, wellbeing and financial goals, and that we can impact thousands more families through growing Technical Assistance partnerships and Policy & Advocacy efforts in New York.  

The initial focus of this role will include recruiting, onboarding, and supervising MSW interns. As the program evolves over the next year, this position will supervise coaches from a variety of backgrounds and take a larger role in LIFT’s advocacy and technical assistance work.  

The ideal candidate is knowledgeable about (or strongly interested in) financial, education and career topics, familiar with barriers that low income and immigrant parents face and experienced in implementing strategies to overcome those barriers and has demonstrated experience or interest in advocacy campaigning and/or capacity building training.   

AS A PROGRAM MANAGER, COACHING, YOU WILL:  

• Partner with the Executive Director and Program Director to develop and implement LIFT-DC’s strategic vision for delivering high quality coaching, shifting practice within DC sectors through technical systems, and achieving systems change through DC policy and advocacy efforts  
• Coach members directly to remain grounded in the work   
• Monitor quality of local program data collection and adjust data collection strategies as needed, with support from LIFT’s National Program Team  
• Provide support to Program Director in the form of planning, problem solving and thought partnering.  
• Recruit, onboard, and supervise 5-10 MSW/BSW interns and part-time Coaches (or related fields) who serve as LIFT’s frontline coaches.   
• Develop and manage University partnerships for recruitment and evaluation of interns.    
• Respond to Intern and part-time Coach needs regularly including, but not limited to, questions about operations, organization policies, schedules, and university requirements (e.g. logging hours, RLTs/EBRs/Process recordings, Learning Agreement objectives).    
• Respond to Member concerns including, but not limited to, urgent member requests, crisis intervention, linkage to resources, and conflict de-escalation.    
• Support design and execution of policy campaign activities (e.g. policy agenda related events, communication and collateral development, etc.)  
• Elevate member voice by facilitating their participation in listening tours, focus groups, and policy events, while also providing support for member recruitment and attendance at policy trainings  
• Elevate member voice on Technical Assistance partnership opportunities to PD and NPT  
• Share learnings with local and national program staff for ongoing improvement of LIFT’s coaching model and technical assistance work.   

OUR IDEAL CANDIDATE:  

• Master's degree in social work with at least 2 years’ work experience post-MSW graduation to supervise Master of Social Work students required  
• LMSW/LGSW  strongly preferred   
• You have a track record as a strong manager (two years’ minimum); you are able to balance empathy and accountability to drive high performing teams  
• Skilled coach and trainer who can quickly identify areas for improvement and provide actionable guidance to improve service delivery.    
• You have skills or interest in analyzing social policies and understanding their implications  
• You have knowledge of advocacy methods to elevate member voice and influence policy change  
• You have the ability to articulate policy positions and advocate for social policy change in public forums and presentations  
• Minimum 3-5 years’ experience (non-profit sector preferred) working or volunteering in low-income communities; experience working with families a plus  
• You are comfortable using data to learn and improve, and you actively use data to corroborate or challenge your assumptions  
• You are highly organized and detail-oriented; you are able to execute on multiple priorities and manage multiple stakeholders, which includes balancing coach experience with client outcomes  
• You are a clear and compelling communicator who enjoys rallying the troops around a common goal  
• You are able to work collaboratively across teams, internally and externally, in order to foster an inclusive environment that values diverse perspectives  
• Comfortable giving and receiving timely feedback in a collaborative way  

   *Please note that LIFT does not have the capacity to provide supervision for LCSW licensure hours.    

Don’t think you have everything for this role but are still very interested? Please don’t hesitate to apply. We’d love to hear from you!      

LIFT believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunity to all qualified applicants. LIFT’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of people of color, women, veterans, and individuals with disabilities in our organization.        

WHAT WE OFFER:  

LIFT’s compensation philosophy is to pay competitively for our non-profit sector and ensure equity across the organization. The salary range for this role is $70,000 – $80,000. Compensation for the role will depend on several factors including qualifications, skills, competencies, and experience, and may fall outside the range shown.     

• Benefits:    
• Employer-paid health care coverage (100% for employees, 75% for dependents)    
• 403(b) retirement savings plan including an employer match contribution of up to 5% after one year   
• Generous paid-time-off policy starting with 4 weeks in the first year (5 weeks in years 2-4, 6 weeks at 5+ years), Federal holidays, the day after Thanksgiving, Cesar Chavez day, and wellness days including a one-week organization-wide paid closure over the winter holidays (the week between Christmas and New Year’s Day holidays), and a one-week organization-wide paid closure over the summer fiscal year transition (the week in which Independence Day is celebrated)   
• 12 weeks paid parental leave   
• Partial cell phone coverage    
• Pre-tax accounts for transit, health, and childcare benefits    
• Please see here for a more in-depth overview of LIFT’s Benefits and Culture.    

TO APPLY     
Please visit www.whywelift.org/careers to apply and submit a resume. Please include a thoughtful cover letter.