Senior Operational Analyst
About the Position
Lane County’s Technology Services Department is seeking a detail-oriented and data-driven Operations Analyst, Sr to join our team. This critical role will provide advanced analytical support to optimize operational processes, drive financial efficiency, and support data-informed decision-making. The successful candidate will contribute to key departmental initiatives, including data financial analysis, replacement fund analysis, data visualization, and collaborative project management.
Responsibilities:
- Perform analyses of the Technology Services replacement fund to ensure financial sustainability and operational alignment.
- Develop and maintain data dashboards to support transparency, performance monitoring, and strategic planning.
- Financial analysis and provide actionable insights to enhance departmental efficiency and decision-making.
- Provide research and analytical support for collective union bargaining efforts and prepare data-driven presentations for leadership.
- Collaborate with cross-functional teams, including the Software Administrator and Technology Support Services Supervisor, to meet Countywide operational and replacement needs.
- Lead and manage non-technical projects, ensuring timely delivery of outcomes aligned with departmental objectives.
- Apply critical thinking to solve complex problems and improve systems and processes.
- Develop and leverage datasets and technology industry studies to identify trends, patterns, and areas for improvement in the operation of Technology Services at Lane County. Includes planning for ongoing changes to how services and charged and billed do to cloud migration.
- Review and develop changes to technology APM’s in partnership with the TS Management Team. These policies will be reviewed with HR, County Counsel and Unions for bargaining impacts in coordination with Labor Relations and Counsel.
- Develop and implement strategies to enhance operational efficiency and reduce costs.
- Provide data-driven insights to support strategic initiatives and decision-making.
- Track and report on key performance indicators (KPIs) to ensure operational goals are met.
- Oversee the software administrator ensuring optimal use and management of software tools and systems.
- Work closely with other departments to ensure data-driven decision-making across the organization.
About the Division
Mission Statement: Solutions, Service, Value
Lane County Technology Services is a regional leader in delivering innovation and infrastructure to our customers and partners that maximizes the value from every technology dollar spent. In addition to serving internal customer needs, for over 50 years Lane County has hosted Regional Information Services as well serving local cities and other partners with shared datacenter, networking and application services. We are dedicated to helping our customers meet their business needs through excellent customer service and integrated solutions.
Technology Services Environment:
- Fun, innovative, and collaborative culture
- New, state-of-the-art regional data center with over 200 virtual and physical servers
- Microsoft, ESRI, and PeopleSoft platforms
- Mobile and virtual first strategies
- Support and integrate with vendor and cloud products
- Build custom applications and integrated solutions
Benefits of Working for Lane County Technology Services:
- A strong emphasis on work-life balance
- Limited overtime and travel requirements
- Career development and growth opportunities
- Technical training and mentoring
- Fitness center membership
- Competitive retirement and medical benefits
- Wellness Clinic and Programs
Schedule: Monday – Friday; 8:00am – 5:00pm
*This is a non-represented position*
QUALIFICATIONS:
Training & Experience:
- Eight years of education and/or experience in public or business administration, public affairs, or similar; or a combination sufficient to successfully perform the essential duties of the position.
Special Requirements:
- As a condition of employment, these positions require a criminal background investigation and a security clearance as required by State or Federal regulatory requirements.
Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILS:
Senior Operational Analyst Classification Details
SUPPLEMENTAL INFORMATION:
Selection Process
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The 2022 -2024 Strategic Plan (Download PDF reader) focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.