E-Sports Attendant (Part-Time)

RESPONSIBILITIES:
As part of the Parks and Recreation team, reporting directly to the Program Supervisor, this position helps
supervise the daily operations of the E-Sports room of the Bob Crane Community Center (BCCC).

This is a part-time role which works within the normal operating hours of the E-Sports room.

The City of Upper Arlington is an equal opportunity employer, striving to foster an equitable and inclusive work environment.

ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101:
• Foster a welcoming atmosphere for all participants using the E-Sports room by providing quality
customer service.
• Registers users and process facility visits using the registration site. Monitor check-in procedures.
• Provide minor technical support to enhance the patron's experience.
• Respond to questions from patrons and educate users, parents, and visitors on E-Sports operations,
including programming, equipment, and policies.
• Keep E-Sports room, equipment and supplies clean and sanitized and ready for use by patrons.
• Enforce all E-Sports and building policies, procedures, and code of conduct.
• Monitor E-Sports room to ensure all users are engaging in appropriate conduct at all times.
• Manage opening and closing procedures of the E-Sports room. Secure all equipment at closing.
• Report technical and operational issues to Manager of Duty.

OTHER DUTIES AND RESPONSIBILITIES:
• Performs other duties as required. (5%)

QUALIFICATIONS:
• High School graduate or equivalent; some college preferred;
• Must be at least 15 years of age.

LICENSURE OR CERTIFICATION REQUIREMENTS:
• CPR and First Aid certification required within the first thirty days of employment.

KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates can be developed after employment).

Knowledge of:
• *City, Department, and Division goals and objectives;
• *City, Department, and Division policies and procedures;
• *Personnel rules and regulations;
• *Video games across various platforms or willingness to learn;
• Customer service and de-escalation techniques;
• Workplace safety;
• Current technology and social media.

Skill in:
• Proficient use of applicable technology and software including the department’s computer registration
site (RecTrac);
• Basic computer or video game troubleshooting*;
• Interpersonal and communication skills;
• Use of modern office equipment;

Ability to:
• Interact with the public in a professional and courteous manner;
• Carry out detailed written or oral instructions;
• Interpret a variety of instructions in written, oral, picture, or schedule form;
• Troubleshoot problems involving several variables within a familiar context;
• Exercise good judgment and problem-solving skills with minimal direction or supervision.
• Recognize unusual or threatening conditions and take appropriate action;
• Respond to routine inquiries from public and/or officials;
• Demonstrated awareness of and an ability to effectively use communication that overcomes sociocultural
and lingual barriers, to be aware of verbal and nonverbal forms of communication, and listen
and adapt approach to fit audience accordingly;
• Effectively use and understand a variety of written and/or verbal communications;
• Develop and maintain effective working relationships;
• Act as a role model for inclusive and culturally competent behavior;
• Resolve complaints;
• Travel to and gain access to work site.