Renewals Specialist
Renewals Specialist
At Carousel Digital Signage we create spaces that make people feel welcomed, informed, and connected, and we want our customers to feel the same way about their relationship with us. The Renewals Specialist supports the company by ensuring that the renewals process runs as smoothly as possible for all parties involved including our various channel partners & customers.
The Renewals Specialist ensures that all upcoming renewals are accurately reported on and that quotes are provided in a timely manner to Channel Partners and Customer Success Managers for presentation to customers.
The Renewals Specialist works closely with multiple teams across the organization to keep lines of communication open and clear regarding recurring revenue related issues. The Renewals Specialist coordinates with the Channel Sales team to prepare our partners with status reports on upcoming and past due renewals they’re responsible for as well as necessary quotes. They work with the Customer Success team to provide expertise in situations where assistance may be needed in the creation of renewal related quotes. In the event that renewal is past due, the Renewals Specialist will work with the Finance and Operations teams to ensure that issues are accurately tracked and managed to their conclusion.
The Renewals Specialist is a solutions-oriented person who enjoys helping others solve their problems. They’re smart, curious, collaborative, and proactive. The Renewals Specialist is driven by a desire to collaborate with team members and provide streamlined processes that reduce or eliminate friction for our end customers.
WITHIN ONE MONTH, YOU’LL
- Become aware of the value the Carousel Cloud product brings to our customers through the use of our training offerings and participating in customer demonstrations, onboarding calls, and account reviews.
- Develop a familiarity with Carousel’s CRM, Subscription Management, and Customer Success management tools and basic tasks.
WITHIN THREE MONTHS, YOU’LL
- Begin taking over day-to-day renewal quoting responsibilities for channel partner renewals.
- May begin curating and delivering reports to the Channel Management team regarding upcoming and past due renewals.
WITHIN SIX MONTHS, YOU’LL
- Begin taking full ownership of renewal management processes for delivery to Channel Partners.
- Begin taking full ownership of reporting on the overall status of renewals for Direct and Channel delivery.
- Through experience and gained expertise begin offering support and guidance to Customer Success Managers and Strategic Account Managers on renewals related questions and quoting.
Responsibilities
- Create and deliver renewal quotes to Channel Partners.
- Create and deliver reports of upcoming and past due renewals to Channel Partners and Channel Management team.
- Manage and deliver reporting of renewals status for upcoming and past due renewals to internal stakeholders.
- Look for opportunities to streamline and improve our subscription renewals process.
- Provide expertise and assistance to our Customer Success and Enterprise Accounts team members for direct renewals.
- Coordinate with our Finance and Operations team members to reduce or eliminate communication gaps that may occur when renewals are past due.
Requirements
- Ability to develop trusted relationships with various levels of an organization
- Strong written and verbal communication
- Attention to detail
- Team-orientated
- Facilitation skills
- Adjustable self-starter willing to tackle challenges head on
- Experience working in a SaaS environment
- Experience working with CRM and Subscription Management tools
- Experience working with spreadsheets such as Microsoft Excel or Google Sheets
- Superb self-focused time management skills
About Carousel
Carousel Digital Signage software keeps your content fresh through collaboration, dynamic playlists, data feeds, and scalable server software. With BrightSign, Apple TV, and Windows media player support, Carousel is the industry leader in enterprise digital signage content management.
It all started back in 1997 when one of our founders was working for an audio-visual integrator. His job was to train teachers how to use multimedia authoring software to put the school lunch menu on the tube TVs that were hung in the hallways. This was a frustrating job because the teachers didn’t understand how the software worked which led to training them over and over again. Until we had our aha moment! It’s not that the teachers weren’t smart; it was that the tool wasn’t made for them. That is when the founders set out to make “signage” software that everyone could use. This principle is still core to Carousel over 20 years later.
For more stories from our team, visit us at: https://www.carouselsignage.com/about/story.
Our Core Values:
- Compassion -> because of -> People, Relationships, Humanity
- Clarity -> because of -> Accountability, Simplicity, Efficiency, Scalability
- Continual Improvement -> because of -> Growth, Journey, Craft
Additional Information
- Hrs: 40 per wk
- Review after 90 days
- Salary: $60K-$67K per year
- 100% remote work
Please note: only applications and resumes submitted in BambooHR will be reviewed.