GOVERNMENT SERVICES REP III / COLLECTOR OF REVENUE

JOB OVERVIEW:  The purpose of this position is to oversee monetary transactions and provide general clerical support for the Department: This position also assists taxpayers and reports to the Clerical Supervisor II.

RESPONSIBILITIES:

• Answers telephone inquiries from taxpayers and provides and records information as appropriate.
• Greets and assists taxpayers face to face at the window.
• Collects and records tax payments from taxpayers and records actions taken.
• Issues documents (Statements, Receipts, Duplicates, Certificates of Non-Assessment.) to customers according to guidelines.
• Pays AR Box and OPC.
• Verifies tax information from Department of Revenue website to start process for plate revocation.
• Balances cash drawer daily.
• Assists customers with on-line or phone payments.
• Verifies all information obtained to ensure accuracy, and makes necessary changes as needed according to guidelines.
• Contacts taxpayers by phone/letter when payments are incorrect, or payment is insufficient.
• Contacts delinquent taxpayers, or their representatives by phone/letter, to establish payment arrangements or advise of litigation.
• Enters address corrections per direction of the taxpayer/ post office and notifies Assessor’s Office of Processes incoming mail and determines what type of special handling must be done.
• Processes receipts for special mailing due to volume on leasing and loan companies etc.
• Researches to locate new addresses for returned mail. Codes and files returned mail.
• Sorts and mails receipts daily.
• Researches and prints from micro-film information that is not on our current online system.
• Performs data entry into collection system, spreadsheet, and word processing files. Creates spreadsheets using formulas for computations, tracks and compiles actions and follows up as needed.
• Prepares standardized form letters and files correspondence.
• Inputs information from legal paper into our Collector's system on foreclosure sales.
• Researches businesses on the Secretary of State's website to find contact information.
• Checks Case Net for probate cases and performs appropriate follow-up.
• Assists with the daily balance by verifying bank receipts against the daily balance reports and filing.
• Provides support to Part Time and other accounting clerks as needed.
• Provides support or assistance in scanning and balancing batch payments.
• Assists in maintenance of equipment and supplies. Changes ribbons, toners and/ or forms on equipment.
• Refills paper supply as needed.
• Distributes mail to co-workers and departments.
• Helps in preparation of mailing of bills.
• Stuffs envelopes, verifies and tracks information, organizes files and data, makes copies, files, sends e-mails, researches computer records and websites.

REQUIREMENTS: 

• Education
  • General/technical high school diploma or GED equivalent
• Job Experience
  • 1-3 years of experience
  • Clerical, accounting, record keeping, or bookkeeping experience.
•  Knowledge, skills and abilities
  • Knowledge and working skill with data entry and inquiry in online system, spreadsheets, and data base is desired.
  • Ability to interact effectively and courteously with co-workers and the general public.
• Employment is contingent on successfully completing a full criminal background check.
• Requires successful completion of on-site computerized clerical skills testing as follows:
  • Math - 80%
  • Data Entry - 4800 KSPH
  • Customer Service - 80%
  • Microsoft Word – 50%
  • Microsoft Excel – 50%
  • Please call the Human Resources Office at 636-949-7320 to schedule on-site clerical testing. 

BENEFITS: This is a full-time 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.