Hotel Guest Service Agent

*Job Overview*

As a Guest Service Agent, you will be the first point of contact for guests at our hotel, ensuring a memorable and pleasant experience from check-in to check-out. We are looking for a candidate that is punctual and who is flexible in scheduling.

*Responsibilities*

- Greet and welcome guests upon arrival

- Assist guests with check-in and check-out procedures

- Handle guest inquiries and provide information about hotel services and amenities

- Process reservations and cancellations accurately

- Address guest concerns and resolve issues promptly and professionally

- Coordinate with other hotel departments to ensure guest satisfaction

- Maintain a neat and organized front desk area

- Other duties as assigned

*Skills*

- Strong customer service skills with a focus on guest relations

- Knowledge of hospitality industry practices and hotel management software

- Proficiency in using phone systems and handling reservations

- Ability to work in a fast-paced environment with attention to detail

We are dedicated to creating a workplace where everyone feels valued and respected. We prohibit discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person