Case Navigator

Case Navigator for Unite Us (NCCARE360) Healthy Opportunities Pilot (HOP) and Homelessness Prevention Program (HPP) 

Hybrid remote work schedule: 3 days in office/field and 2 days remote from home Base office in Asheville 

Position Status: Full-Time 

FLSA Status: Non-Exempt 

Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), PLS provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Franklin, Hendersonville, Highlands-Cashiers, Marshall, Morganton, Newland, Rutherfordton, Spruce Pine, and Waynesville. With over 100 dedicated staff, including over 30 attorneys plus program staff, and an active group of 300 volunteer attorneys, the program provides free services to nearly 20,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. 

PLS seeks a full-time Case Navigator for the Healthy Opportunities Pilot (HOP) to focus on assisting people experiencing Interpersonal Violence and/or Housing Instability The Case Navigator position will serve clients in all 18 counties of WNC, with a primary focus on the following counties: Buncombe, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania and Yancey. 

This position will support the Client and Community Resource Team (CCRT) and partner with attorneys and other staff to help support clients connect with resources to address social determinants of health related to housing, income and intimate partner violence for HOP. The Case Navigator will be trained to use the NCCARE360 Referral Platform for the HOP and provide case management to support Medicaid eligible clients in meeting interpersonal violence, housing and other health-related stability goals. 

The Case Navigator will: 

Utilize the NCCARE360 Referral Platform to screen and intake HOP case referrals. 

Communicate with and provide case management services as directed by the CCRT on their cases. 

Communicate with community partners as needed to screen HOP clients and provide eligible services. 

Develop relationships with each client based on respect and compassion. 

Utilize an empowerment and advocacy approach to promote and protect clients’ right to self-determination. 

Work within a Trauma Informed Care framework, recognizing that many of client’s behaviors and responses may be directly related to traumatic experiences. 

Develop a deep understanding of the causes and impacts of poverty. 

Understand and apply approaches within the social determinants of health framework. 

Work to understand the discrimination and oppression that impacts clients, based on race, gender, sexual orientation, gender identity, disability, immigration status, and other factors, and adapt their work accordingly.

The Care Navigator should have a passion for promoting justice and overcoming barriers facing low-income people, be a creative and zealous staff member and a team-player and demonstrate a commitment to achieving lasting results for clients and low-income communities. 

Responsibilities 

Be committed to PLS’s mission, values and vision. 

Document all work in Legal Server case management software as well as limited information within the NCCARE360 Referral Platform. 

Assist in managing referrals in the NCCARE360 Referral Platform from HOP Care Managers and HOP referral organizations. 

Support the CCRT in building and maintaining relationships with HOP clients to support and meet immediate and ongoing needs. 

Assist in connecting clients with appropriate services to address safety, health, housing, transportation, employment, food, education, substance use and family care needs. 

Explore options to meet needs when necessary services do not exist in a community. 

Participate in community engagement. 

Travel within the PLS service area and also to meetings in other parts of NC. 

Adhere to program priorities and case handling policies, procedures and standards of practice, as well as the highest professional and ethical standards. 

Work with volunteers, including volunteer attorneys and social work interns. 

Assist with fundraising in coordination with PLS Development Team. 

Maintain confidentiality. 

Qualifications 

Passion for and commitment to PLS’ mission, values and vision. 

Demonstrated skills at socio-economic and cultural sensitivity and the ability to work with someone who is angry, upset, or ill. 

Excellent written and verbal communication skills, with attention to detail. 

Strong interpersonal skills and the ability to work well with teams and independently. 

Spanish language skills strongly desired. 

Demonstrated commitment to equity and justice, including racial equity. 

Possess a valid driver’s license. 

Salary/ Benefits 

Salary ranges from $40,533 - $58,666 depending on experience. Additional language skills that are applicable to this role may qualify for up to an additional $3k upon completing a language assessment test.

Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay. Pisgah Legal Services is a Living Wage Certified Employer. 

Employees are eligible for medical, dental, vision and life insurance coverage on the 1st of the month following the start date. Pisgah Legal Services (PLS) pays 100% of the Employee and 50% of the Dependent Cost for BCBS Medical and Dental coverage. PLS pays 50% of the Employee Coverage Cost for BCBS Vision coverage. PLS pays 100% of Long-Term & Short-Term Disability Coverage, Life Insurance Coverage of 5x base salary + an additional $15,000 Life & AD&D Coverage. 401k Retirement Plan after 6 months of employment. Additional Fringe Benefits include Pet Insurance, Paid Parental Leave, Paid Bereavement Leave, 13.5 Company Holidays, 22 Paid Leave Days, Paid Sabbatical Leave for eligible staff, Employee Assistance Program for entire household and a great working environment with work life balance! 

To Apply 

Submit your online application with resume and cover letter through our Career Center located at https://www.pisgahlegal.org/jobs. 

PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice. 

Pisgah Legal Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

As an Equal Opportunity Employer, we will provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodation with our Human Resources department.