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Staff Assistant

Florida Public Service Commission 

Office of Consumer Assistance and Outreach

Career Service - Open Competitive 

Tallahassee, FL

Application Deadline: November 27, 2024

$33,760

***ANTICIPATED VACANCY***

   

Our Mission: 

The Florida Public Service Commission (FPSC) is committed to making sure that Florida's consumers receive some of their most essential services — electric, natural gas, telephone, water, and wastewater — in a safe, reasonable, and reliable manner. In doing so, the FPSC exercises regulatory authority over utilities in one or more of three key areas: rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options (For more information, please click https://www.mybenefits.myflorida.com/health);
  • Retirement plan options, including employer contributions (For more information, please click https://myfrs.com);
  • Paid Leave of Absence benefits, including Personal and Sick Leave;
  • Nine paid holidays and one paid Personal Holiday each year;
  • State Employee Tuition Waiver Program – Six credit hours per semester with the state college/university system;
  • Employee Assistance Program (EAP);
  • Deferred Compensation Plan;
  • Tax Beneficial Flexible Spending Accounts;
  • Flexible Work Schedules; 
  • Public Service Loan Forgiveness (PSLF) – Student loans can be forgiven after 10 years of qualified public service, certain eligibility requirements must be met. (For more information, please click http://studentaid.gov/publicservice);
  • And more!

Office of Consumer Assistance and Outreach:

The Office of Consumer Assistance & Outreach is the Commission's liaison for the public and media. Providing consumer education and assistance, the Bureau of Consumer Assistance receives, processes, and resolves consumer complaints and informal disputes between customers and utilities. By producing and distributing the agency's news releases and coordinating statewide outreach events, the Outreach Section ensures the timely and accurate dissemination of information to the public. Other office responsibilities include: handling interview and media requests; participating in community meetings, consumer forums, customer meetings, and hearings by presenting agency information and distributing consumer publications; and coordinating and producing several FPSC reports and publications.

Description of Job Duties:

Processes and dispenses mail and correspondence. 

Receives and processes consumer inquiries and complaints received by the internet, fax, and mail. 

Logs inquiries and complaints into the Complaint Tracking System within 24 hours. 

Reviews data for accuracy and completeness. 

Responsible for faxing, scanning and/or e-mailing complaints to regulated utilities. 

Sorts and date stamps incoming mail.

Accurately routes information either physically or through approved electronic methods to the appropriate staff or case file, prepares case files, and prepares outgoing mail. 

Maintains files using approved filing methods. 

Coordinates all special projects as assigned by the supervisor. 

Performs other duties as assigned.

Attendance is an essential function of this position.  

Minimum Qualifications: 

Three years of secretarial or clerical work experience. 

College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience. 

A high school diploma or its equivalent can substitute for one year of the required work experience. 

Special consideration will be given to bilingual applicants who are fluent in Spanish. 

Information verifying answers to the Qualifying Questions must be found on the Employment Application.

Background investigations, including criminal history record checks and education verification's, will be conducted on all applicants recommended for hiring. You may be required to provide your Social Security Number in order to conduct this background check.

Employment Eligibility:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Florida Public Service Commission participates in the Department of Homeland Security’s Electronic Employment Verification Program (E-Verify) to assist in this required verification process.

Civil Service Law requires all males born after December 31, 1959, to register with the Selective Service System unless they meet certain exemptions under the law. Failing to register when required makes one ineligible for appointment.

Preference in appointment and employment shall be given to veterans and other persons as required by Chapter 295, Florida Statutes, Veterans’ Law. Applicant must provide the required proof of preference at the time of submitting an application. 

We hire only U.S. citizens and lawfully authorized alien workers. 

EEO/AA and Accommodation:

The state of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Center (1-877-562-7287). Notification to the Commission’s Human Resources Section must be made in advance to allow sufficient time to provide the accommodation.

Post-Employment Restrictions:

Pursuant to Section 350.0605(2), F.S., former Commission employees are prohibited from appearing before the Commission to represent any client regulated by the Commission on any matter in which he/she had participated and which was pending at the time of his/her termination.

Pursuant to Section 112.313, F.S., FPSC Senior Management Service or Selected Exempt Service employees shall not personally represent another person or entity for compensation before the Commission, for a period of two years following vacation of his/her position.  Exceptions to this law are provided for former Commission employees who are employed by another agency of State government and those employed by the Commission prior to January 1, 1995.

How to Apply:

You may apply on-line for this position at https://jobs.myflorida.com/go/Public-Service-Commission/2818000/. If you experience problems applying on-line, please call People First Staffing Administration toll free at 1-877-562-7287.