Permanent Supportive Housing Supervisor

Homes for Good is seeking a Permanent Supportive Housing Supervisor to join our team!

PERMANENT SUPPORTIVE HOUSING SUPERVISOR

SALARY: $32.90 to $44.09 per hour ($68,432.00 to $91,707.20 per year)

POSTING DATE: Monday, November 18, 2024

CLOSING DATE: Monday, December 2, 2024

WHO WE ARE

Homes for Good Housing Agency is a high performing public housing authority located in Eugene Oregon, servicing all of Lane County (4,600 sq. miles). The Agency’s primary work is to help low-income Lane County residents access and maintain affordable housing.

Homes for Good has been and will continue to implement a workplace culture change that includes increased emphasis on racial justice, customer service, quality control, and compliance. Homes for Good is passionate about providing employees opportunities to maximize career growth while experiencing the personal satisfaction of working for a mission driven organization.

At Homes for Good, employees are supported and empowered by a collaborative culture that shapes how we work together with the common goal of providing essential housing services throughout Lane County.

Homes for Good is an equal opportunity employer, committed to Diversity, Equity & Inclusion throughout our organization and within our hiring and promotional practices. We endeavor to hire a workforce that is representative of the communities we serve, with an understanding that a diverse and inclusive staff will strengthen our Agency. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or national origin.

OUR SUPPORTIVE HOUSING

Our Supportive Housing Division provides housing and supportive services directly to the people who need it most and our cross-functional team is dedicated to providing exceptional customer service while supporting our residents in achieving stability and success. The Supportive Housing Division consists of the Property Management, Maintenance , Resident Services, and Permanent Supportive Housing departments. Our combined programs help over 900 households increase stability, access to opportunity, and success in housing. The Resident Services and Permanent Supportive Housing departments works closely with residents to ensure that their basic needs are being met, provides community resources and referrals, eviction prevention, and supports and coordinates on-site programming such food programs.

WHAT YOU WILL DO FOR OUR TEAM

The Permanent Supportive Housing Supervisor provides leadership and supervision to staff at one or more of our Permanent Supportive Housing properties which include Bridges on Broadway, The Commons on MLK and The Keystone. This position is responsible for ensuring that their assigned properties operate in compliance with adopted standards of quality for Permanent Supportive Housing while providing support to cross-functional, multi-agency teams including direct supervision of Resident Services and Case Management staff. This position will work primarily on- site at our Permanent Supportive Housing projects, building relationships with residents and project partners, supporting crisis management and response, and strengthening systems to ensure project success.

The Commons on MLK is a partnership between Lane County, Homes for Good, ShelterCare and Quantum Residential focused on providing permanent housing to 51 chronically homeless individuals who are part of the Frequent User System Engagement (FUSE) program for high service users.

The Keystone is a 15-unit permanent supportive housing project for chronically homeless families with children. This project was funded through special PSH funds from OHCS and OHA with services provided by ShelterCare and property management by Quantum Residential.

Bridges on Broadway is a partnership with Lane County and Oregon Housing and Community Services focused on providing permanent housing to 56 chronically homeless individuals referred through Coordinated Entry. This project is under construction and will open in 2025.

The Commons on MLK and Bridges on Broadway are staffed 24 hours a day with services staff on-site from 8am-6pm and this position will be responsible for coordinating this schedule, ensuring there is adequate coverage, and occasionally responding to crisis. The Permanent Supportive Housing Program Supervisor will be placed on a weekly rotating on-call schedule and ask to serve on call duty from Friday - Friday every 4 weeks.

DUTIES:

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Coordinate the organization, staffing, and operational activities within assigned Permanent Supportive Housing
• Establish schedules and methods for providing assigned services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Participate in the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
• Maintain compliance with grant and funding requirements including client file maintenance and quality assurance, HMIS data entry and reporting and expense requests and documentation.
• Monitoring issues as they arise within the Permanent Supportive Housing sites, providing guidance to staff and communication to members of the leadership team as needed.
• Represent the Agency to the community and maintains good working relationships with community partners; sits on committees pertinent to division and Agency goals and mission, maintain up to date knowledge of regulatory requirements and best practices related to assigned areas of responsibility; conducts work tasks and assignments in a professional, timely and complete manner.
• Coordination with property management and maintenance staff to ensure timely placement of new residents; optimal vacant unit turn around; optimal vacancy rate; timely completed work orders, inspections, and annual and interim recertification; optimal collection of accounts receivable; and completion of other related documents or tasks for Agency and PHAS compliance.
• Coordinate resident orientations, provides information, and answers questions about lease agreements; explains Agency and HUD rules, policies, and procedures to residents.
• Ensures compliance with Fair Housing Laws and Tenant Landlord Informs residents of program obligations. Serves as liaison between residents and the Agency.
• Ensure support for property management unit inspections and ongoing maintenance needs including resident education and services referrals.
• Support ongoing analysis of building, common areas and grounds deficiencies and recommend corrective Report hazardous conditions, unsafe work practices, accidents or injuries and, as appropriate. Assists in development, implementation, and ongoing management of Emergency Plan.
• Selects assigned Recommends and conducts appropriate training and staff development activities. Establishes performance standards, manages performance, and evaluates employees. Motivates employees and resolves conflicts.
• Recommends and administers Handles sensitive personnel matters. Administers union contract and responds to grievances.
• Performs a wide variety of general administrative work including organizing, compiling, and recording a variety of data; prepares various reports on operations and appropriate records and files; coordinates information with other staff members regarding resident activities.
• Prepares, analyzes, and submits reports, documenting vacancy turn around and vacancy rates, work order completion time, accounts receivable, unit and site costs and any other reports requested to statistically support the physical and financial health of the complex or to comply with HUD policy.
• Prepares annual budget, views variance reports for financial
• Participates in/on task forces, meetings and committees and collaborates in the development and implementation of interagency initiatives as assigned.
• Employs a professional and courteous manner and works harmoniously with other staff and the
• Performs other related duties as needed.

WHAT WE ARE LOOKING FOR

Studies have shown that women and people of color are less likely to apply for jobs if they don’t meet every one of the qualifications listed. We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job, and believe you would be the best fit, we would encourage you to apply.

Please use your cover letter to explain how you will accomplish parts of the job for which you have less experience. If you are unsure whether you meet the qualifications of this position, please feel free to contact us at hr@homesforgood.org.

IDEAL QUALIFICATIONS:

The successful candidate will likely have knowledge and experience in the following areas:

• Housing First & Permanent Supportive Housing
• Trauma Informed Care/Service Delivery
• Mental Health First Aid/Risk Assessment
• Safety and health
• Procedures, techniques, and guidelines used in housing
• Principles and practices of Public, Multifamily and unsubsidized housing property
• Principles and practices of record
• Principles of arithmetic and basic
• Current office procedures, methods, and
• Principles and practices of supervision, training, and performance
• Community agencies, programs, and resources available to
• Principles of business letter writing and basic report
• Public relations
• Interviewing principles and
• Mediation and negotiation skills and
• Techniques in working with mentally, physically, socially and economically disadvantaged;
• Modern office procedures, methods and equipment including computers and supporting research, internet, word processing, database and spreadsheet applications;
• Methods and techniques of managing buildings, facilities and grounds;
• Mandated Housing Quality Standards and other relevant codes and standards;
• Rules and regulations governing the landlord/tenant relationship;
• Methods and techniques of resolving tenant issues;
• Principles and practices of handling tenant contract
• Pertinent Federal, State, and local codes, laws and

ABILITY TO:

• Exemplify traits that reflect the agency's culture, including integrity, a customer service orientation, cultural sensitivity, trustworthiness, flexibility and a willingness to change;
• Learn, interpret, and apply Agency and HUD programs, policies, and
• Learn, interpret, and apply pertinent Federal, State, and local laws, codes and
• Learn, interpret, and apply regulations related to resident
• Prepare clear and concise
• Plan, assign, and direct the work of assigned
• Positively and effectively supervise and motivate
• Select, train, and evaluate
• Perform housing inspections and determine needed
• Gain cooperation through discussion and
• Administer grievance
• Investigate complaints and take or recommend corrective action necessary to resolve
• Respond to requests and inquiries in a timely
• Be responsible for the accuracy of rent, financial and other mathematical
• Communicate clearly and concisely, both orally and in
• Prepare and maintain accurate and complete
• Operate standard office
• Establish and maintain effective working relationships with those contacted in the course of
• Effectively and positively supervise and motivate
• Maintain regular and consistent attendance and perform work without direct
• Recognize the value of individual and cultural difference and create a work environment where each individual’s differences are valued.
• Physical ability to perform the essential job functions with or without a reasonable accommodation is

EXPERIENCE & TRAINING GUIDELINES:

Any combination of experience and training that would provide the knowledge, skills, and abilities to perform the job is sufficient. Typical combinations of training and experience would be:

EXPERIENCE:

The successful candidate will likely have three years of progressively responsible experience with a public housing agency and/or coordinating supportive services for residents/clients. At least three years of experience must indicate increasing responsibility in implementing and administering programs or projects, including at least two years in the performance of client centered case management and at least one year of supervision.

TRAINING:

The successful candidate will likely have an associate’s or bachelor’s degree with major coursework in public administration, psychology, sociology, social work, or a related field. Additional specialized training in low- income or affordable housing programs, rental property management or social services is desirable.

SUBSTITUTION:

Any combination of experience and education on a year for year basis up to a maximum of four years of responsible contracting and/or procurement experience may be substituted for the education required provided that the knowledge, skills, and abilities to perform the work has been demonstrated.

LICENSE OR CERTIFICATE:

The Permanent Supportive Housing Supervisor often drives Agency vehicles during the course of their duties. Possession of, or ability to obtain, a valid State of Oregon vehicle driver’s license, and be insurable at standard rates is required for this position.

WHAT’S IN IT FOR YOU?

COMPENSATION: The pay range for this position $32.90 to $44.09 per hour ($68,432.00 to $91,707.20 per year) with a generous benefits package which includes paid health, dental and vision insurance for you and your family after one month of employment, along with life insurance and a 12% contribution of your monthly salary into a retirement account after 6 months of employment.

Homes for Good offers a family friendly environment with flexible scheduling options, generous paid time off (PTO) program starting at 20.67 hours per month and paid family leave.

BILINGUAL DIFFERENTIAL:

This position is eligible for a bilingual differential of 5.7% upon passing a written and oral proficiency exam. Candidates who are bilingual in English and Spanish are preferred.

WE’RE THRILLED THAT YOU ARE CONSIDERING APPLYING FOR THIS POSITION!

PLEASE READ THE DETAILS BELOW FOR INSTRUCTIONS ON HOW TO APPLY FOR THE ROLE APPLICATION PROCEDURE:

Click here to view a PDF of this job announcement.

Applications will be reviewed for relevant experience, education, and training.

All applicants will be required to take a pre-employment assessment upon submission of application materials. A link to the pre-employment assessment will be included in a confirmation email. Applicants who fail to take the pre-employment assessment will not be considered for further consideration.

***The pre-employment assessment is an important step in our hiring process. If you do not receive an email confirmation with a link to the assessment after you submit your application, please check your junk mailbox. If you are unable to locate the confirmation email and assessment link, please email us at hr@homesforgood.org and we will send you the assessment link***

The best-qualified applicants may be invited to complete further testing, which may consist of any combination of written, oral, performance exercises and/or skills testing. Responses to supplemental questions are required if applicable.

POSTING DATE: Monday, November 18, 2024

CLOSING DATE: Monday, December 2, 2024

This position is exempt from Union representation.

Note: This is an equal opportunity employer and complies with State and Federal laws and regulations relating to the 1973 Rehabilitation Act, Section 504, and the 1990 Americans with Disabilities Act (ADA) and the 2009 Americans with Disabilities Act Amendment (ADAA). Homes for Good does not discriminate on the basis of disability status in the admission or access to its federally assisted programs or activities. Entrance Requirements: Homes for Good will establish or revise the entrance requirements of this position in order to provide a reasonable accommodation for a disability if doing so does not impose an undue hardship on the operation of the program. A reasonable accommodation may include, depending on the nature of the job duties, waiving the requirements for a physical examination and/or the requirement to possess or obtain a driver’s license. It shall be the policy of Homes for Good to assist and encourage the employment of persons with disabilities who are able and qualified to perform the work for which they have made application.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Homes for Good has the exclusive right to alter this position specification at any time, without notice. This position specification is not an employment agreement or contract. Homes for Good has the exclusive right to alter this position specification at any time, without notice.