Hospital Donation Advocate

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Hospital Donation Advocate (HDA) is responsible for creating a hospital environment which helps facilitate organ and tissue recovery by providing necessary resources and information to our customers and partners.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

• Manage active organ referrals within assigned hospitals.
• Understand that hospital presence is vital to Gift of Life’s core purpose and includes daily education at assigned hospitals and response to referrals.
• Establish relationships with key physicians.
• Develop and implement customized strategic plans for targeted hospitals.
• Conduct timely referral and donor follow-up to assigned hospitals.
• Collaborate with Palliative Care, or its equivalent, as it relates to donation in situations of withdrawal of life-sustaining therapy.
• Maintain awareness of current healthcare literature concerning organ and tissue donation.
• Maintain accurate documentation according to department policies.
• Communicate information to Gift of Life clinical staff regarding post referral/recovery feedback and overall donor status within the hospital.
• Stay current and involved in the regional and national collaborative opportunities for the organ and tissue procurement community.
• Seek and implement quality improvement opportunities.
• Participate in ongoing healthcare educational displays and exhibits.
• Perform other duties as assigned.

Education and/or Experience

Required

• A bachelor’s degree in a field related to the essential duties of the position, including but not limited to healthcare related (biology, exercise science, etc.), marketing, communications, and business development.
• At least 1 year work experience in a hospital or similar setting.

Preferred

• Two or more years’ experience, including ICU or other critical care setting.
• Prior experience in a transplant center or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Excellent interpersonal, communication, and presentation skills.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Familiarity with hospital systems and hospital personnel structure.
• Ability to establish relationships and work diplomatically with key stakeholders.
• Patience and comfort for the death and dying process.
• Comprehension of the donation process and associated documentation requirements.
• Quality improvement skills.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.