POS Support Supervisor

This position will support all aspects of Technical Support. This job entails providing software, PC, POS, and Network problem resolution. The candidate will provide technical support for development efforts and manage the POS system. This position functions as an integral part of the IT team in leveraging technology to meet and exceed our customers' expectations and our company's financial goals.

• Responsible for proactive support and maintenance around POS systems, digital menu displays, timeclocks, and back-office equipment.
• Assists in supervising the front-line support team, their game-day activities and setup for events.
• Manage, document, and troubleshoot all equipment used throughout the stadium.
• Provides technical support for Clover POS hardware running Bypass Cloud Enterprise, as well as all other Point of Sale systems used.
• Familiar with using and navigating the ServiceNow platform for Incident and Request management.
• Works closely with business leaders to ensure service levels are being met and risk to the building is minimal.
• Provides excellent customer service during event support.
• Proactively maintains systems and executes preventative maintenance plans.
• Monitors system status and reacts to issues as they arise.
• Responsible for communicating any hardware defects to vendors.
• Communicates with site users regarding any system enhancements and or scheduled updates.
• Participate in technical and functional training classes as necessary or required
• Installs, tests and tunes software and hardware related to business applications, as needed.
• Maintains knowledge around TCP/IP protocol and computer networks.
• Able to navigate Windows Server environments.
• Provide consultation on all technical systems and enforces IT policies and standards.  Employs considerable creativity, innovation and design skills in performing this function.