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Proactive Customer Recall Agent (Remote - Michigan)

Morley Companies, Inc.
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ABOUT THE ROLE
Location: Remote - Michigan residents 

If you like to connect with people and build positive, lasting relationships, this could be a great career move for you – especially if you’re interested in working from home. This is more than just a customer support job at Morley. It’s a way for you to make a difference in the automotive industry with a leading auto manufacturer.

What You'll Do

  • Via phone or email, provide excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with the product 
  • Proactively contact customers to help them have the ultimate customer care experience so they are happy with their purchase
  • Support the department and team leads with operational projects
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

SKILLS FOR SUCCESS

Required Skills

  • Computer navigation and telephone skills
  • Typing skills
  • Able to problem solve and take part in discussions as a consultant
  • Able to negotiate/create solutions that meet client, customer and Morley objectives
  • Have a strong work ethic, an ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to detail 
  • Able to build positive, lasting relationships with your customer base
  • Have a full understanding of project operational and workflow processes to meet quality and productivity guidelines

Eligibility Requirements

  • One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • High school diploma or equivalent
  • Available to work shifts between 9 a.m. and 9 p.m. Eastern time, Monday to Friday (no weekends!) 
  • Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

  • Degree in relevant or related field

Remote Work Requirements

  • Michigan resident 
  • High-speed internet access at home that you are able to connect to via Ethernet or landline
  • Secluded and distraction-free work environment

The Remote Experience 
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

WHY JOIN OUR MORLEY FAMILY

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

  • Medical and prescription coverage, including free annual physicals
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program (earn a reward for getting your annual wellness checkup)
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account
  • Life insurance
  • Short- and long-term disability insurance

Benefits to Make Your Life Easier

  • Teladoc: Free online access to doctors 24/7
  • 24/7 nurse help desk
  • Patient advocacy: Free 24/7 help with benefit questions and claims issues
  • Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

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