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Telephone Service Representative

South Dakota State Government
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Job ID: 27670
Agency: Department of Revenue - Motor Vehicle Division
Location: Pierre
Salary: $17.78 - $19.00 per hour, depending on experience
Pay Grade: GE
Closing Date: Open Until Filled

Why the Department of Revenue?

At the Department of Revenue (DOR), culture permeates everything we do. It forms the core of our commitment to our employees, community, and most importantly, the citizens of South Dakota. Our mission is to foster an open, collaborative environment that prioritizes professional customer service, supports economic growth, and upholds accountability to the people of South Dakota. Does this resonate with you? As a member of our team at the Department of Revenue, here’s what you can expect to encounter:

Innovation: We constantly seek new ways to progress and innovate.
Professional Growth: We offer challenging opportunities and valuable training to foster your development.
Career Development: We invest in our employees through comprehensive onboarding, mentoring, and leadership programs.
Fit: You get to leverage your strengths every day.
Collaboration: You can collaborate across all divisions within the department as a valued member of the DOR team.
Community Involvement: You'll have opportunities to support local organizations throughout the year.

Who we want -

  • Are you adept at juggling and prioritizing multiple tasks and projects, all while maintaining a positive attitude and upholding confidentiality?
  • Does the idea of a dynamic work environment where each day brings new challenges excite you?
  • When faced with problems, do you remain calm and think swiftly to find effective solutions?
  • Are you passionate about serving others and delivering exceptional service to the department’s customers, leadership, and fellow employees?

What you will do -

This position involves serving as the intermediary between the public and the South Dakota Motor Vehicle Division. As a Telephone Service Representative, you will engage with a diverse range of individuals to handle customer service inquiries via phone and live chat. Responsibilities include providing guidance to the public, dealers, and county staff on how laws and procedures apply to their specific situations, and outlining the processes needed for vehicle ownership and registration compliance. The position demands investigative skills, independent judgment, and making decisions based on reason. Successful applicants will receive training on relevant state laws and regulations. There are opportunities for career advancement within the Division.

What we offer to you beyond the paycheck -

  • Health Insurance ($0 employee-only premium option)
  • Well-Being Program
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Basic Life Insurance Coverage (free to employees)
  • Membership in the South Dakota Retirement System
  • Vacation Leave (15 paid vacation days per year)
  • Sick Leave (14 paid sick days)
  • Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
  • Military Leave (15 paid days per calendar year)
  • 11 Paid Holidays
  • Longevity Pay
  • Semimonthly Pay Periods

For additional information regarding the benefits offered to state employees, please visit: https://bhr.sd.gov/benefits/.

This is a Full-Time 40 Hours Weekly position with the Department of Revenue - Motor Vehicle Division. For more information on the Department of Revenue - Motor Vehicle Division, please visit https://dor.sd.gov/individuals/motor-vehicle/.

The Ideal Candidate Will Have the Following Knowledge Skills and Abilities:

  • experience in customer service;
  • excellent verbal and written communication skills;
  • problem solving efficiencies;
  • concisely provide information, explanations, and instructions;
  • communicate information on laws, policies, and procedures via telephone, email, and Live Chat;
  • read and interpret information, laws, and rules;
  • basic computer skills and excellent typing abilities;
  • organize work, set priorities, and follow-up with minimal direction;
  • demonstrate respect, courtesy, and tact when interacting with others;
  • obtain and provide information by phone in a clear and courteous manner;
  • maintain composure, efficiency, and a positive customer service attitude during busy periods with frequent interruptions;
  • exercise delegated authority to take action and to recognize when it is appropriate to seek assistance;
  • independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties;
  • multi-task and manage multiple duties and projects; and
  • ability to work with all types of people and personalities.

If you enjoy a fast pace, working with a fun group, and are comfortable both implementing and accepting changes, you're going to enjoy this position!

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=QEU
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"