Communications Coordinator

Job Number: 43040 

The Agency You’ll Join

The NYC Mayor's Office administers all city services, public property, most public agencies, and enforces all city, state, and federal laws within New York City. New York City’s Mayor, Eric Adams is head of the executive branch of New York City's government. Mayor Adams has served the people of New York City as an NYPD officer, State Senator, and Brooklyn Borough President. The Adams’ Administration is leading the fight to make New York City’s economy stronger, reduce inequality, improve public safety, and build a stronger, healthier city that delivers for all New Yorkers. As an agency, we value fairness, helpfulness, transparency, leadership and build our teams around these values. For current job opportunities visit our careers page. 

The Team You’ll Work With 

NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together and build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service and connect to volunteer opportunities, visit nyc.gov/service. 

The Problems You’ll Solve

The Communications Coordinator will coordinate external and internal communications, including digital community support, content, and digital engagement tactics for NYC Service while working across several departments made up of approximately 25 staff to contribute to the agency’s overall communications and marketing strategy. This position reports into the Chief of Staff and Communications. The ideal candidate will have a sharp eye for details, interest in digital engagement, and upbeat attitude that carries into the NYC Service digital voice.

Key responsibilities include the following: 

Project Management 

• Coordinate with teams on communications needs and priorities.
• Work on special projects related to training and supporting staff in communications efforts.
• Support teams in developing digital engagement opportunities for events and initiatives. 

Communications, Marketing, and Press

• Support the development and implementation of citywide volunteer engagement campaigns.
• Research and deploy tactics to reach target audiences.
• Monitor and measure campaign effectiveness and compile reports to inform strategies.

Digital Engagement

• Spearhead development and implementation of user resources for NYC Service website.
• Guide organizations through the website experience and provide on-going digital support for organizations and volunteers. 
• Monitor, track and analyze digital marketing effectiveness to identify opportunities to engage audiences. 
• Build relationships across nonprofit and city agency partners to support in effective digital campaigns. 

Content Creation

• Creatively conceptualize ways to depict NYC Service’s work and the work of partners through digital media. 
• Write and edit blog posts, emails, social media content for posts, toolkits, and other external materials.
• Design graphics, signage, emails, flyers, and other external materials. 
• Use knowledge of organizations on website to create or source content for digital platforms. 
• Support with press releases/media pitches and media events. 
• Update the NYC Service website as needed. 

Advance NYC Service Mission, Values, and Goals 

• Represent NYC Service at select in-person or virtual events and attend meetings with stakeholders. 
• Assist with the provision of content for NYC Service social media platforms and the NYC Service e-newsletter. 
• Be available on select weekends and on select evenings for projects. 
• Provide project support with other service activities and programs, as needed, including emergency volunteer response. 
• Support City initiatives as needed, including but not limited to possible emergency response and recovery. 

About You

• Bachelor’s Degree OR High School Diploma + 3 years relevant experience (Minimum) 
• Commitment to service year programs and volunteerism 
• Ability to work both independently and as an effective team member 
• Experience in relationship management and excellent project planning skills and experience leading a project from start to finish
• Excellent written and verbal communication skills, experience copy-editing
• Strong knowledge of Microsoft Excel, Microsoft Outlook, Instagram, Twitter/X, LinkedIn, and Facebook 
• Ability to work in multicultural environment, interest in digital accessibility, and understanding of the diverse NYC landscape
• Interest in digital community engagement, and knowledge of backend website operations 
• Experience with Squarespace, WordPress, or other website platform preferred 
• Salesforce experience preferred 
• Experience in marketing, graphic design, photography, or web design a preferred 
• Basic knowledge of Canva, SendGrid/MailChimp, Hootsuite, or Adobe Illustrator or Photoshop, a plus 
• Language skills a plus: ability to write in second language, such as Spanish, Arabic, or Chinese Simplified 

Salary

The City of New York Office of the Mayor’s compensation package includes a market competitive salary, equity for all full-time roles and exceptional benefits. Our cash compensation range for this role is $64,000. 

Final offers may vary from the amount listed based on candidate experience and expertise, and other factors.

Equal Opportunity | Diversity Equity & Inclusion Statement The Office of the Mayor is an is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. 

The Adams Administration values diversity — in backgrounds and in experiences that is reflective of the city it serves. Applicants of all backgrounds are strongly encouraged and welcome to apply. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by EEO at EEO@cityhall.nyc.gov. New York City Residency Is Required Within 90 Days of Appointment