Endpoint Technician

Title:                                Endpoint Technician

Department:              Information Technology

Status:                            Full-Time

Pay Rate:                       $27.00-$30.00/hour*

Reports to:                   Information Technology Service Desk Manager

*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

The Endpoint Technician will assist the department with a wide range of projects related to providing technical Level 1 & 2 support to computer users, install, configure and troubleshoot computer hardware, software applications and peripherals, and endpoints.

Essential Duties/Responsibilities:

• Provide Level 1 & 2 support for all endpoint devices including managing, monitoring, updating and maintaining endpoints.
• Provide Level 1 & 2 support for client’s incidents.
• Provide documentation, implementation, and support of all endpoints, endpoint applications and patches.
• Set up and manage user accounts and permissions to consent access to a network.
• Monitor, update, and measure stability and performance of endpoints.
• Troubleshoot and repair faulty endpoints relating to both hardware & software.
• Support Patch Management utilizing Intune, JAMF, Desktop Central, Kandji, AutoMox.
• Participates with on-call, special events and game day support.
• Troubleshoot remote access connectivity issues.
• Support with managing Group Policy Objects (GPO).
• Develop, document, test, implement and maintain client images in vSphere.
• Assist with server support when needed.
• Employs knowledge to troubleshoot systems and services.
• Researches and evaluates new technical products.

Basic Requirements/Qualifications:

• Experience providing executive level support.
• Experience developing and providing Information Technology training for end users.
• Demonstrate advanced troubleshooting, and communication skills
• Demonstrate extensive knowledge of Windows 10, Windows 11 Operating System and Microsoft 365 products.
• Understanding of managing, changing and implementing Group Policy Objects (GPO).
• Understanding of managing, changing and implementing patch management with Intune, JAMF, Desktop Central, Kandji, AutoMox.
• Experience supporting various operating systems (Windows, MAC, Linux, iOS, Android) and hardware platforms.
• Excellent interpersonal skills and ability to interact and work with staff at all levels.
• Able to handle multiple tasks and to organize and prioritize workload efficiently.
• Able to recognize and maintain confidentiality of work materials and issues as appropriate.
• Four (4) plus years as desktop support within organization supporting more than 500 users.
• College graduate or equivalent combination of education and experience.

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that the Organization obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States.