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WHAT YOU GET:
A strong foundation of IT customer service and understanding of the infrastructure of the IT department in a professional setting. Why is job open? Because this position keeps getting promoted.  Work in a fun team of professionals supporting activities that support our military families - from point of sale systems, and cybersecurity, to LED signage, esports and video gaming. 

  • Competitive Wages & Full Benefits package from DAY ONE 
  • NAF Retirement Savings AND 401(k) plan with employer match up to 3%
  • Access to base recreation centers, gyms, movie theaters, Navy Exchange, and discount travel through AmericanForcesTravel.com
  • Global Career Opportunities – Fleet & Family Readiness Programs is a worldwide enterprise with opportunities to Navy Bases around the world
  • Make a positive impact on the Military Community

DUTIES:

  • Primary role of Tier 1 phone support and customer service for Command Navy Region Northwest.
  • Assists in the implementation and maintenance of Fleet & Family Readiness Program (FFRP) information and point-of-sale systems.
  • Assists in coordination of other desktop support issues with NMCI, the Department of Navy computer network administrators.
  • Assists in training front line employees on both the operation and maintenance of the associated hardware and software systems associated with MIS/POS.
  • Maintains and conducts inventories for software and hardware, as requested.
  • Provides direct support to end users by inputting and monitoring data collection and data functions in support of the application software programs.
  • Maintains a tracking log for all workorder requests, related correspondence and action items and follows up to ensure a timely reply or action.
  • Functions as on-site technician for FFRP software applications and hardware specific to those applications as needed.
  • Reports system failures and issues that cannot be resolved or restarted locally 
     

WHAT YOU NEED TO KNOW:
• Knowledge of basic computer systems and design is required. A sound understanding of the pertinent characteristics of all Windows operating platforms is required.
• Obtain sufficient knowledge of the POS/MIS configuration to advise and assist users on functional use.
• Knowledge of basic troubleshooting techniques and excellent customer service skills to sufficiently provide high-quality customer service support to all levels of users.
• Must develop a good understanding of the role of MWR and the other FFR Programs dependent on the MIS/POS systems. Some knowledge of NAF accounting, personnel, and procurement methodologies is highly desirable.

Background check for suitability and drivers license required to travel between sites.