Human Resources Coordinator

Job Description

The Human Resources Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Job Responsibilities

•    Provide excellent customer service in response to phone and online inquiries from employees and managers.
•    Resolve inquiries by accessing information in multiple HR systems.
•    Triage general inquiries to ensure accurate work category is assigned.
•    Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
•    Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
•    Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
•    Perform quality assurance reviews on electronic and manual transactions
•    Partner with Payroll and other COEs, as appropriate to resolve issues.
•    Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Experience working in a call center environment strongly preferred
•    Strong computer/technical skills; previous HRIS experience preferred
•    Bachelor’s degree in HR or related field strongly preferred
•    Knowledge of HR concepts and terminology
•    Effective verbal communication skills
•    Effective listening skills
•    Confirmed customer service orientation
•    Confident phone presence
•    Solid ability to grasp information quickly and probe optimally when required
•    Excellent organizational skills and the ability to prioritize requests and duties
•    Attention to detail
•    Effective research, problem-solving, and follow-through skills
•    Ability to remain positive under pressure
•    Bilingual (English and Spanish) preferred