Hospitality Specialist
Who We Are
At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.
Whether it's designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.
Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.
What You’ll Do
The Hospitality Specialist will be responsible for ensuring smooth and efficient operational procedures within all areas of the building lobby and entry amenity space, while providing the highest level of customer service.
How You’ll Do It
- Direct oversight of all lobby experiences
- Responsible for the arrival and departure experience of each tenant and guest
- Greeting, checking in and directing visitors
- Learn and anticipate tenant needs/preferences to provide them with personalized solutions
- Checking bags and packages, as needed
- Oversee delivery personnel and enforce only authorized use of service elevators
- Stock and maintain coffee/tea bar in the lobby
- Collaborate with security team on emergency, safety and access control procedures
- Create badges for employees
- Follow procedures for responding to medical emergencies, disgruntled visitors, or other suspicious activities
- Maintain constant surveillance of assigned areas via security cameras and respond per operational procedures
- Foster a hospitality environment; infuse hospitality into all client and customer interactions
- Learn and anticipate tenant needs/preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiences
- Liaise and collaborate with property management, leasing, and other on-site teams to ensure a consistent five-star tenant experience Support leasing and property management on key tours for new prospects and renewals
- Attend regularly scheduled meetings with building management to review success metrics
- Maintain effective communication with tenants, building management, and ownership to advise on lobby operational needs, happenings and occurrences
- Support the Tenant Experience Manager with programming/events and community building
Key Competencies
- Organization and task management: Ability to prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
- Self-Directed: Ability to work independently and prioritize tasks without constant supervision.
- Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
- Customer Centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.
Desired Skills & Experience
- 1 - 5 years of experience in luxury hospitality, coworking management, or amenity management
- Ability to communicate clearly and effectively
- Excellent verbal and written communication skills
- Proficient in Google suite, MS Office (Word and Excel), other technologies
- Adaptable to learning new technologies
- Ability to work independently with remote supervision
- Ability to work with all levels of staffing, other management and clientele
- A proven track record in delivering high end customer service
- Thrive in a dynamic, fast-paced, collaborative startup environment
- Experience working as a concierge highly desired