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Community Engagement Coordinator

Ronald McDonald House Charities, Upper Midwest
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Mission

Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, and provides complimentary lodging, meals and support to thousands of families every year.

Job Summary

The Community Engagement Coordinator is responsible for supporting the prospecting, cultivation, stewardship, and retention of our Community Engagement portfolio. Additionally, this staff member serves as an integral ‘team player’ for fundraising and stewardship efforts across the Development Department, Volunteer Department, Fresh FamFare Programming and for Senior Leadership staff. The coordinator provides excellent customer service and serves as a stewardship liaison between RMHC-UM and donors and potential donors of all kinds and volunteers. The position will interface with our families, staff, donors, Board of Directors, and the general public.

Primary Responsibilities

Development &Community Engagement

  • Provide support for community fundraisers, events, drives, and campaigns through which RMHC-UM is a beneficiary.
  • Steward relationships and manage fundraising tasks by working in various platforms, systems and databases
  • Raiser’s Edge – donor database
  • Greater Giving – online auction software
  • Work collaboratively with team to come up with social media content
  • Respond to inquiries of interested community members/constituents with excellent customer services, offering encouragement and support of any desire to support RMHC-UM’s mission.
  • Steward donor relationships and new fundraising initiatives such that individuals and organizations are inspired to reach and exceed their fundraising goals – serve as a lead contact in assuring outcomes.
  • Complete Development department requests pertaining to donation solicitations.
  • Research philanthropic and fundraising avenues to transform opportunities into actual support for RMHC-UM.
  • Serve as a staff lead for aspects of RMHC-UM signature events.
  • Provide special event support, including logistics and volunteer management.

·       Manage and track RMHC-UM’s Pop Tab Collection program, a core Community Engagement and fundraising platform for RMHC.

Admin

·       Update information in the appropriate databases.

·       Provides updates related to third party or RMHC-UM software/fundraising/campaign platforms.

·       Responsible for stewarding donor relationships by working in Raiser’s Edge, VolunteerHUB, Microsoft Outlook programs and other applicable platforms.

·       Support RMHC-UM’s reception area, phone and administration needs.

·       Provide administrative support to the development team, while also supporting the organization’s leadership team.

·       Provide support for Development, Community Engagement, Marketing/Communications and Volunteer Departments

·       Provide front desk support 

Programs

·       Give tours to various constituents including donors, potential donors, former families, and community partners.

·       Assisting Family Services Programming & Support

Expected Hours of Work

This is a 40 hour a week, full-time in-person position.

Hours of work are generally Monday- Friday 9am-5pm.  Nights & weekend shifts are expected.

Work Environment

Ronald McDonald House Charities, Upper Midwest operates programs within three pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN. Programs provide services to families who have children receiving inpatient treatment in the hospital.

Preferred Education and Experience

  • Bachelor degree
  • Experience working/volunteering in a non-profit organization and management of volunteers
  • High tolerance for multi-tasking and interruptions
  • Desire and ability to work well as a team player and provide excellent customer service
  • Ability to constantly operate a computer and other office equipment such as a phone, copy machine, and computer printer

Competencies and Skills

  • Excellent verbal and written skills
  • Excellent interpersonal skills including keen attention to detail and the ability to ‘hear’ constituents’ needs
  • Utilize organizational software and databases effectively and efficiently: Products include: Raiser’s Edge, NXT, VolunteerHUB, Greater Giving; as well as common Microsoft Office Products
  • Ability to take initiative and persevere through difficult situations
  • Ability to relate to people of diverse ages and backgrounds
  • Ability to work in a fluid environment with unexpected variations throughout the workday
  • Ability to manage details, organize, prioritize
  • Compassion and the ability to work with families facing a health crisis or loss of a child

Physical Requirements

  • Frequently load and unload carts, stock shelves, vehicles and trailer, and move items weighing up to 50 pounds
  • Perform event preparation and take down tasks, cleaning tasks

The duties and responsibilities described are not a comprehensive list and other duties may be assigned or the scope of the position may change as necessitated by business needs at any time with or without notice.

Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics.