Attractions Senior Supervisor

The purpose of the Attractions Senior Supervisor is to supervise both full-time attractions training supervisors and part-time attractions employees within the assigned area of responsibility in order to uphold service standards and meet daily business needs.

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Act in assigned Attraction operational position, depending on level of experience or operational need (i.e. ride operator, lifeguard, Team Leader, etc.)*

Lead and direct attractions team members within the assigned area. Ensure each ride group or attraction has proper staffing and that all employees have proper training and documentation each shift.*

Assist in onboarding of staff to ensure proper training and preparation for part-time workers and supervisors*

As needed, assist with department administrative duties such as: complete audits, checklists, inspections, and any supporting documentation in accordance with Hersheypark policies and procedures.*

Lead the safe and effective operation of their assigned attraction(s) or ride. Monitor employees and provide on the spot coaching and direction as needed. Monitor workflow and make work assignments to maintain operational capacity of the attraction.*

Provide first line support for guest issues and escalate advanced issues as needed.*

Respond to, or assist ride breakdowns and other service interruptions, seeing to guest and employee safety. Ensure adherence to company protocols and complete any necessary documentation.*

Communicate with the area manager on any staffing or other issues or any operational trends. Act as lead to attractions training supervisors. Report trends, issues, or concerns.*

Participate in seasonal event set-ups and other themed projects as assigned.

Perform other duties as assigned. 

Qualifications:

Minimum of 2 years of related experience.

Industry Experience - Amusement Park

18 years of age or older.

Must have a valid Drivers' License

Completion of high school or GED

• This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.
   

Knowledge, Skills, and Abilities:

Skilled in the use of Microsoft Office applications, including Excel and Word.

Proficient working with details on a daily basis for prolonged periods of time.

Interpersonal relationship skills and ability to work collaboratively within a team environment.

• Strong guest relations and written and verbal communication.

Ability to work efficiently and safely in a high-volume, fast-paced environment.

Job Demands:

While performing the duties of this job, the employee is required to:

Climbing Ladders Occasional (<33%)

Reaching Forward Frequent (34-66%)

Climbing Stairs Occasional (<33%) (ft maximum height)

Lifting Occasional (<33%) (75lbs maximum weight)

Reaching Overhead Frequent (34-66%)

Finger Dexterity Frequent (34-66%)

Hand/Eye Coordination Frequent (34-66%)

Stooping Frequent (34-66%)

Bending Frequent (34-66%)

Sitting Occasional (<33%)

Standing Constant (>67%)

Walking Frequent (34-66%)

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

Must be able to speak and read the English language.

Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

The position is subject to both environmental conditions. Activities occur inside and outside.

The position is subject to outside environmental conditions. No effective protection from the weather.

The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer