Passenger Service Attendants - Long Term Seasonal
Live. Work. Explore. as a part of our Transportation team the Grand Canyon Railway and Hotel!
Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring- all aboard for a fun and exciting job!
Job Summary:
The Passenger Service Attendant is responsible for ensuring the highest quality of our passenger’s experience while on board the Grand Canyon Railway.
The Details:
Position Type: Long Term Seasonal
Wage: $14.35 Hourly
Seasonal End Date: 12/31/2024
Why the Grand Canyon Railway?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.
Life at the Grand Canyon Railway:
- No employee housing available
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Free gym and pool access
- Free train tickets
- Free entry to Bearizona
- Exclusive retail and dining discounts at GCR and other Xanterra properties
- The adventure of a lifetime!
Responsibilities
Duties & Responsibilities:
- Fully understand and support Xanterra Mission Statement and Core Values.
- Ensuring passenger safety, while following all established safety procedures and guidelines.
- Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
- Communicate announcements over microphone giving verbal instructions/information for up to 90 passengers.
- Responsible for educating guests on historical information about the Grand Canyon Railway, Grand Canyon National Park and surrounding areas in Arizona.
- Prep train cars for daily train ride to department standards; set up buffet tables and bars
- Bartending for up to 68 passengers
- Ability to follow all cash handling policies and procedures implemented.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
- Handles bio-hazard clean-ups.
- Maintains organization and flexibility in carrying out daily job duties
- Is a strong team player and communicates professionally at all times with guests and co-workers.
- Practices good judgment when making decisions regarding guest service.
- Effectively handles stressful situations in a public setting and resolves guest related problems in a professional manner.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
- Work all classes of train service as assigned.
- Other duties as assigned.
Qualifications
Qualifications:
- Must be at least 19 years of age.
- 2 years of customer service experience.
- 1 year cashier experience.
Physical Requirements include:
- While performing the duties of this job, the employee is constantly standing, squatting/kneeling and lifting/carrying items up to 20bs.
- Frequently walking, reaching outward, climbing, lifting/carrying items up to 50lbs and pushing/pulling up to 25lbs.
- Occasionally sitting, reaching above shoulder, crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
- Constantly listening, hearing, seeing, and speaking.
- Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces and onboard moving train.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.