Enterprise Platforms Intern
Enterprise Platforms Intern - (240003RG)
Description
About Us
The Executive Office of Technology Services and Security (EOTSS), places our customers and constituents at the heart of everything we do. We offer responsive digital services and productivity tools to more than 40,000 state employees, who provide essential information and services to the citizens of the Commonwealth. We also serve constituents, providing them with digital services and tools that enable taxpayers, motorists, businesses, visitors, families, and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.
About the Role
EOTSS is seeking an Enterprise Platforms Intern, to join a team of dedicated professionals supporting a variety of platforms. As part of the EPT, you will work with technical engineers and business analysts supporting customers leveraging platforms ranging from Salesforce to Power Platforms, including but not limited to PowerBI, Tableau, JIRA and other low/no code solutions.
The Enterprise Platforms Intern will assist the Enterprise Platforms Team (EPT) in developing and rolling out a standard operating environment (SOE) for programs supported by the team. You will be able to use your application development skills to create workflows, reports, dashboards, and troubleshoot issues reported by customers. You will have an opportunity to create technical documentation e.g. environment diagrams, requirement documents, use cases, training guides and other project related artifacts. This position will allow you to optimize your business communication skills, both written and verbal.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Duties & Responsibilities
- Review customer inquiries/requests.
- Create and update documentation.
- Participate in all phases of program implementation.
- Create reports, dashboards and workflows, as needed.
Preferred Knowledge and Skills
- Knowledge of application development using any programming language
- Fundamental knowledge of SaaS and/or cloud hosted environments e.g. AWS/Azure
- Understanding of low/no code platforms
- Understanding of database design