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Product Lead - UX Spend Management

Direct Supply
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Position Summary:  

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. 

 

In the Product Lead - UX Spend Management position, you'll have the opportunity to shape the future of our products and services by developing and executing a comprehensive, innovative product strategy that aligns with our business goals and objectives. You will work closely with cross-functional teams to understand user needs, identify opportunities for innovation, and design intuitive and user-centric experiences that set us apart in the marketplace. 

 

This position works within our DSSI business.  

 

Direct Supply® DSSI®

The DSSI platform connects care providers directly to their unique supply chain networks and delivers data-driven and AI-powered procurement tools to help our customers optimize profitability and efficiency at every turn. 

 

Competencies & Skills Needed:

  • Demonstrated experience and passion for working on AI products, such as natural language models, recommendation systems, chatbots, and conversation design
  • Delivers Results - Delivers a proactive and self-starting approach, taking initiative to identify areas where UX strategy and market/user research is needed and finding answers to key questions independently.
  • Thinks Strategically - Takes the lead in managing stakeholder and company initiatives and translates business objectives into customer-facing concepts and plans.
  • Demonstrates Influence and Organizational Agility - Plan, facilitate, and co-deliver workshops with customers (participants range from end users to C-level) to define new features and desired outcomes within the product experience
  • Communicates Effectively - Excellent communication and collaboration skills, with the ability to effectively influence and inspire others towards a shared vision of user-centric design and innovation. Synthesize research findings into actionable models, stories, and frameworks to guide decision-making

 

What You’ll Do and Impact: 

  • Stay on the cutting edge of what’s new in technology and user experience, leading the team to identify and experiment with new AI technologies, tools and methodologies.
  • Work proactively through the ambiguity of understanding customer needs and ensures the resulting experiences are simple, clear, and compelling. 
  • Partner with leadership and product management to lead the definition of solutions based on user insights, business needs, and industry trends that further business growth and outcomes. 
  • Gather and communicate insights for discovery and lead user validation efforts; frame problems and solutions from the user’s point of view to present recommendations that inform product decision-making.
  • Convert complex data, insights, and research into clear, concise, and actionable steps for new products and the evolution of new products within DSSI and ASG.
  • Lead and facilitate usability testing and prototyping for a portfolio of products.
  • Develop and define product strategies and user experiences for new and existing products and features with an AI-first mentality.
  • Play a crucial role in ensuring that products, services, or digital experiences are intuitive, user-friendly, and meet the needs and expectations of the target audience.

 

Experience:

  • Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, or a related field.
  • 3-5 years of experience in user experience design, research, or strategy roles, with a track record of driving impactful outcomes in fast-paced technology-driven environments.
  • Experience with product strategy and user experience for AI-based products and services. 
  • Proven experience partnering with cross-functional teams, including product management, engineering, and customer success, to deliver successful products and experiences.
  • Strong understanding of user research methodologies, including qualitative and quantitative approaches, and experience applying research findings to inform product strategy and decision-making.
  • Proficiency in prototyping and design tools such as Adobe XD, Sketch, or Figma.
  • Experience working with Agile methodologies applied to product development.

 

Additional Items of Interest:

  • Startup or new software product development experience. 
  • Direct experience working on AI and data-driven technology products and platforms. 
  • Industry experience in healthcare or foodservice. 
  • Experience defining product strategy. 
  • Portfolio of work relevant to the role.