Program Operations Intern

Job DescriptionOverview

 

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

Are you a goal-oriented person with a passion for systems and achieving positive outcomes for students, older adult volunteers, and communities? The AARP Foundation Experience Corps team is looking for you! Our team supports virtual tutors across the country as they volunteer their time tutoring students to become better readers by the end of third grade. This internship provides an excellent opportunity for a motivated individual to gain hands-on experience in program management, volunteer management, and documentation. We'll challenge you to think and work innovatively on real-world projects. AARP is committed to your growth and cultivating your continued learning and development. This paid internship starts in the Summer of 2024 and can extend for additional semesters.

Responsibilities

 

• Organize and improve existing program systems, processes, and workflow documentation to create a user-friendly manual and guide for program and site operations
• Assist as an initial point of contact for prospective volunteers in virtual tutoring programs, including providing informational sessions, conducting volunteer interviews, checking references, and placing volunteers
• Work with virtual tutoring team members to support volunteers in adopting technology, including collecting accurate data, delivering volunteer and student-level reports, supporting virtual tutoring sessions, creating how-to guides, and hosting office hours for volunteers
• Research and recommend program and technology tools to improve program efficiency, communication systems, and volunteer management—present recommendations to the virtual tutoring team for continuous improvement and develop an implementation plan based on these recommendations
• Develop a system for volunteer accountability and fidelity to the program model, including AARP Foundation technology systems
• Coordinate with AARP Foundation staff to collaborate and promote the virtual tutoring model internally and with external stakeholders
• Participate in team meetings and strategy discussions, collaborate in communications tactics, and engage in a support role for various remote and in-person events

Qualifications

 

• Must be enrolled in a degree program at an accredited college or university or must have previously graduated from college and enrolled in a continuing education program
• Graduate student or Ph.D. candidate preferred
• Preference is given to candidates residing in the DC or CA area 
• Some knowledge of Title 1 school or public-school education models and literacy services, as well as related topics to educational access and K-3 literacy
• Experience with volunteer management, older adults, and technology adoption
• Ability to manage multiple projects, anticipate project needs, and discern work priorities. Must be a self-starter and adaptable, with the ability to work under tight deadlines 
• This position supports people in multiple time zones, with an understanding of remote and hybrid. Some evening availability is preferred
• Technical proficiency in Microsoft Office and programs, Google Suite, and virtual conferencing tools. Ability to navigate digital resources and create virtual communication and volunteer management systems

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories. 

Compensation and Benefits

The hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.