Front Desk Agent

• Provide extensive personalized customer service
• Follow up
• Communicate effectively to hotel guests.
• Communicates with the Housekeeping & Engineering Department regarding any maintenance and cleaning requests from the guests.
• Checks AM and PM discrepancy reports.
• Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Has full understanding of software system and assists with reservations.
• Can perform all of the front desk functions to include Guest Service Aide, PBX Operator, Front Desk Clerk, Reservationists, Concierge, etc.
• Assists Front Desk Clerks by checking guests in and out of the hotel.
• Knows how and where to post all charges.
• Handles credit cards received from the guests for payment of hotel charges
• Knows all of the room rates and blackout dates
• Gives directions to hotel facilities, rooms and local area attractions.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Assists the Front Office Manager by handling special requests, room blocking and unusual circumstances.
• Communicates with the Housekeeping Department regarding guest rooms and requests.
• Trains all new Front Desk Clerks.
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• Job Knowledge, Skills, & Abilities
• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.
• Fluency in job related English both verbal and non-verbal.
• An appreciation and respect for the diversity of all individuals in the workplace.
• Ability to handle pressure and work in a fast paced environment.
• High school diploma or equivalent. A bachelor's degree in hotel management or hospitality is preferred.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.