Clinical Research Coordinator

Job Summary:

We are looking for a Clinical Research Coordinator who is passionate about addressing health disparities, as well as has a familiarity with chronic disease management and clinical trials. This position will function as a member of a multidisciplinary research team, has experience working in care settings serving low-income.  Experience working with racially, ethnically diverse, and lower health literacy patient populations is desired.

This role requires a high level of comfort and skill with communicating with a diverse range of stakeholders in the public health setting.  This role will perform independently or with general direction at the fully operational journey level of the series to execute, manage, and coordinate research protocols, as directed by the Project Manager, Project Coordinator, and/or Principal Investigators (PI); may coordinate the data collection and operations of several concurrent clinical research studies under the guidelines of research protocols, UCSF and regulating agency policies.

Incumbent’s duties may include, but will not be limited to supporting the management and coordinating the tasks of single or multiple clinical research studies, depending on their size and complexity; act as intermediary between services and departments while overseeing data management; manage and report on study results; create, clean, update, and manage databases and comprehensive datasets and reports; coordinate staff work schedules, assist with training of Assistant CRCs, and assist with oversight of other research staff; manage Investigator’s protocols in the IRB/Institutional Review Board online system, as well as renewals and modifications of protocol applications and the implementation of new studies; participate in the review and writing of protocols to ensure institutional review board approval within University compliance; help assure compliance with all relevant regulatory agencies; oversee study data integrity; implement and maintain periodic quality control procedures; interface with departments to obtain UCSF approval prior to study initiation; maintain all regulatory documents; report study progress to investigators; participate in any internal and external audits or reviews of study protocols; and perform other duties as assigned.

Other responsibilities include supporting the stakeholder engagement, including supporting participating sites to recruit, orient, and onboard patients, community advisors, as well as professional stakeholder advisors. Additional activities may include but not be limited to developing and implementing inclusive and patient-centered engagement strategies and liaise among clinics, hospitals, and community-based organizations in the San Francisco Bay area.

This position will need to travel to various clinic sites in-person across the Bay Area.

Required Qualifications:

• HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training.
• Bilingual proficiency in written and oral communications in Spanish and English
• Excellent computer and word processing skills, using standard software (such as Microsoft Word Excel, Access and/or PowerPoint).
• Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population.
• Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
• Basic knowledge of relevant policies and regulatory requirements. Basic knowledge of health professions education industry. Basic knowledge of administrative analysis and operations research. Skills in developing and implementing processes and systems. Familiarity with the administrative and operational implications in a program.
• Communication skills; includes verbal, written and active listening, empathy, humility, and warmth. Service oriented and responsive to questions and requests. Ability to interact in a professional, resourceful, and courteous manner. Ability to to convey complex concepts in an understandable manner to a lay public.
• Demonstrated ability to develop working relationships study team as well as community/patient partners.
• Organizational and analytical skills, has ability to work with complex faculty calendars / schedules and requires well organized and detail-oriented precision.
• Investigative, data analysis, and reporting skills. Ability to generate computer reports, checking for errors, correcting, and submitting accurate reports. Skills include entering, maintaining, extracting, and analyzing data in electronic systems.
• Familiarity and comfort with use of mobile phone apps, preferred knowledge of apps designed to promote wellness.
• Capacity for self-monitoring and improvement, demonstrated excellent punctuality, attendance, and reliability.  Follow-up and works well under pressure and deadlines.
• Documentation skills, ability to set priorities, work collaboratively,
• Proven flexibility to adjust to constantly changing priorities.
• Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation.
• Proactive in helping lead the development and implementation of recruitment strategies.