Communications & Community Engagement Manager

Status: Full-time Exempt

Salary Range: $47K to $50K Depending on Experience

Reports To: Senior Director of Racial & Gender Equity

Department: Racial & Gender Equity Division

Location: Corporate headquarters - Downtown Miami and others as needed

Summary: Responsible for managing the entire calendar of Trust Academy Quality Supports (SEW-REDI) events, trainings, peer learning sessions, cadre workgroup sessions, and affinity group meetings. Responsible for scheduling, recruiting, collecting and analyzing pre and post meeting feedback, coordinating with Trust grantees and Trust staff to ensure trainings are attended on schedule at the appropriate level per their position/role. Additionally, responsible for managing and coordinating all Trust grant-related community engagement, outreach, and feedback/strategizing events. 

Essential Duties and Responsibilities include, but are not limited to, the following:

Implements the agency’s engagement strategy to develop greater awareness of the YWCA South Florida brand, role as Lead Agency for the Children’s Trust of Miami’s Trust Academy, services, programs, events and initiatives along with any other creative items for the purpose of promoting the organization, and supporting all facilities.

Manages and implements the full YWCA South Florida – Trust Academy calendar of events including Level 1 trainings, Level 2 training sessions, Level 3 cadre meetings, Level 4 work group meetings, community engagement events, Trust Academy grantee networking events, community feedback sessions including Town Halls and mixers, and any/all additional events required by the Department of Racial & Gender Equity Advancement.

Supervises and supports the Data & Technology Specialist.

Manages, and supports social media messaging, emails appeals, online donations, newsletters press releases, print collateral, annual report, website management and updates, fact sheets, media packages, brochures and event sponsorship packages to support Trust Academy grant-related goals.

Responsible for the maintenance of database and training attendance records which will include accurate recording of participant contact information, organization, title, and cadre, affinity group, or workshop membership. Supervises/works with the Data & Technology Specialist to maintain these records in the LMS.

Implements and develops strategies to maintain and engage potential members, friends, and collaborators including providing tour of facilities, providing information, or attending events. Assists and coordinates outreach for agency facilities, new programs, new initiatives, and related inquiries.

Actively involved in grant writing efforts that includes, but is not limited to family foundations, government, corporate, business or individual donor grant opportunities for YWCA mission alignment with identified programs, needs and priorities.

Maintains and updates databases to include, but not limited to, the YWCA’s community resource files, development files, membership files, volunteers, and the YWCA web-site.

Provides administrative support to the Director of Racial & Gender Equity Advancement by performing any necessary duties to execute the strategic plan or initiatives of the Department;

Assists Director and other staff in the preparation and submission of mailings, packages, reports and any necessary correspondence;

Works in partnership on the design and production of collateral materials necessary for Department including YWCA monthly grant reports, flyers, brochures and related collateral;

Develops and implements a robust volunteer support program including initiation orientation, coordinating compliance requirements, tracking, training and communicating, to include staffing for special drives, campaigns, facility improvement initiatives, as well as any other event implemented to meet the needs of the YWCA South Florida, staff and constituents;

Performs other related duties as assigned or required to ensure the smooth running and efficiency of the Department and YWCA as a whole.

Under the guidance of the Director, responsible for the planning, coordination, and implementation of signature events and special events, and other initiatives including silent auctions, employee campaigns and/or any other events for the purpose of promoting the YWCA South Florida, Trust Academy, our mission, vision, programs or priorities:

Collaborates with the Children’s Trust representatives, partner agency representatives, and other YWCA staff and event planning committee to support in the design, implementation and execution of events

Responsible for developing and implementing strategies to increase event attendees, encourage committee members to identify and solicit corporate and individual sponsorships, solicit in-kind gifts and other resources necessary to execute events to maximize the overall revenue of the event;

Leads and manages the set-up and take-down of activities, facility or venue coordination, and general wrap-up.

Collaborates with other staff in efforts to publicize and promote events; implement strategies to coordinate event advertising and PR gather and assists with content for website, Facebook, Twitter, Instagram & Linkedin as well as another appropriate communication vehicles.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Accountability - Demonstrates a sense of ownership and responsibility in successfully delivering results.

Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data.

Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

Business Acumen - Understands business implications of decisions. Aligns work with strategic goals.

Cost Consciousness - Conserves organizational resources.

Dependability - Follows instructions, responds to management direction. Completes tasks on time or notifies appropriate person with an alternate plan.

Leadership - Inspires respect and trust. Gives appropriate recognition to others. Displays passion and optimism.

Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, Demonstrates group presentation skills, Participates in meetings.

Organizational Support - Follows policies and procedures, Completes administrative tasks correctly and on time.

Project Management - Completes projects on time and budget.

Professionalism - Approaches others in a tactful manner, Reacts well under pressure, Follows through on commitments.

Team Work - Balances team and individual responsibilities.

Written Communication - Writes clearly and informatively, Presents numerical data effectively.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor of Arts/Science in Communications, Marketing, Public Relations, Advertising, Journalism, Business Administration or related field of study, and two (2) to four (4) years of related experience preferably in a related non-profit environment or equivalent combination of education and experience. Knowledge of event planning and coordination, community outreach, diversity, equity & inclusion program, workshop coordination, affinity group coordination, and data compilation and analysis preferred.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondences, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, Canva, Access or similar databases as well as the ability to learn and manage other database management tools. Must be proficient in creating, managing, and developing reports for databases applications. Knowledge and familiarity with a variety of production and design applications, programs and procedures; in-depth knowledge of the process and procedures to identify and research prospects using the internet, specific search engines or wealth management screenings or programs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

COVID-19 considerations:

All CDC protocols are adhered strictly to

Education:

• Bachelor's (Required)

Experience:

• Communications: 1 year (Preferred)
• community engagement: 1 year (Preferred)

Work Location: In person, this is not a remote position

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor of Arts/Science in Communications, Marketing, Public Relations, Advertising, Journalism, Business Administration or related field of study, and two (2) to four (4) years of related experience preferably in a related non-profit environment or equivalent combination of education and experience. Knowledge of event planning and coordination, community outreach, diversity, equity & inclusion program, workshop coordination, affinity group coordination, and data compilation and analysis preferred.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondences, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, Canva, Access or similar databases as well as the ability to learn and manage other database management tools. Must be proficient in creating, managing, and developing reports for databases applications. Knowledge and familiarity with a variety of production and design applications, programs and procedures; in-depth knowledge of the process and procedures to identify and research prospects using the internet, specific search engines or wealth management screenings or programs.