GOVERNMENT OPERATIONS CONSULTANT III
The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE TALLAHASSEE OFFICE.
This is a highly responsible and professional position that will serve as a Project Manager within the office of Substance Abuse and Mental Health. This position will collaborate with each section within the program office and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. The incumbent is required to focus on service delivery, operational improvement, efficiency, stakeholder engagement and innovation.
Specific Duties and Responsibilities include:
Process Improvement: Researches, reviews and analyzes the effectiveness and efficiency of existing processes and identifies and implements improvements to increase efficiencies, mitigate risks and promote improved service to internal and external customers. Documents project scope and objectives in the form of a project charter. Facilitates cross functional improvement teams with stakeholders to quantify opportunities and deficiencies within business processes to improve operational effectiveness. Interacts and motivates stakeholders to help implement and support change. Creates business process maps utilizing Visio software using the unit's defined methodology. Provides monthly communication and updates to senior management on process improvement initiatives.
Project Management: Directs and works with project teams in planning, analysis, and design of assigned projects to meet the business needs of users and management. Documents project scope and objectives in the form of a project charter. Ensures the project stays on schedule and within budget. Works as the Project Manager of project teams and assists teams through work breakdown structures, change control, risk management, and other project control tools. Creates and maintains project information on SharePoint site. Maintains a project schedule for assigned projects using MS Project. Ensures that project deadlines are met and escalates slipping tasks appropriately. Maintains detailed and timely project documentation according to the unit's established methodology. Lead the entire project team in the completion of the full project scope throughout the project lifecycle.
Project Portfolio: Responsible for development and management of the SAMH Project portfolio, to enhance monitoring an accountability of legislatively mandated projects and to provide a comprehensive overview and up to date information on all legislatively mandated projects to the Assistant Secretary for SAMH and Agency leadership team.
Professional Development: Meets with Assistant Secretary and other stakeholders within the SAMH to provide information about process improvement initiatives. Develops new or improves current process improvement templates or tools. Assists unit Director in the development of methodology and the oversight of process improvement initiatives. Contributes to the collective works and body of knowledge of the unit and assists to identify best practices.
Responsible for oversight of professional development of Process Improvement methodologies for unit staff, including alignment with Six Sigma process improvement standards.
Additional duties as assigned.
Knowledge, Skills and Abilities required for the position:
- Knowledge of Microsoft Office Suite, SharePoint, and Visio. Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of management practices.
- Ability to organize data into logical format for presentation in reports, documents. and other written materials.
- Ability to conduct fact finding research, to work independently, to plan, organize, and coordinate work assignments to communicate effectively and to establish and maintain an effective working relationship with others.
- Knowledge of methods and ability to compile, organize and analyze data.
- Knowledge of marketing and communications principles and techniques.
- Knowledge of program planning and evaluation techniques.
- Knowledge of website development and graphic design techniques.
- Effective communication skills (public speaking, writing and personal interaction).
- Ability to understand and apply rules, policies regulations, and procedures relating to program activities.
- Ability to work independently and as part of a team.
- Ability to establish and maintain effective working relationships with diverse groups of people.
- Knowledge of the methods of data collection and analysis.
- Knowledge of basic management principles and practices.
- Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to conduct fact-finding research.
- Ability to solve problems and make decisions.
- Ability to work independently.
Minimum Qualifications:
- A bachelor's degree from a college or university is preferred and four years of professional project management experience related to legislative mandates and/or program implementation, or four years of program operational experience and managing projects involving multiple divisions/units.
- A master's degree from a college or university can substitute for one year of the required professional experience.
- Professional experience as described above can substitute on a year-for-year basis for the preferred college education.
- Four years of management of projects or experience with implementing programs that required you to manage conflict between equally important competing interests.
Preference will be given to applicants who have:
- Project Management Professional as certified by the Project Management Institute.
Candidate Profile (application) must be completed in its entirety.
- Include supervisor names and phone numbers for all periods of employment.
- Account for and explain any gaps in employment so that the hiring process is not delayed.
- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement “See Resume” in place of responding to qualifying questions and entering work history.
- If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida:
- Health insurance
- Life insurance; $25,000 policy is free plus option to purchase additional life insurance
- Dental, vision and supplemental insurance
- Retirement plan options, including employer contributions
- (For more information, please click www.myfrs.com);
- Nine paid holidays and one Personal Holiday each year;
- Flexible Spending Accounts;
- Opportunities for career advancement;
- Tuition waiver for public college courses;
- And more!
DCF EMPLOYMENT DISCLOSURES
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.