2023-2024 Internship, Better Evidence, Ariadne Labs
Ariadne Labs is a joint center for health systems innovation at Brigham and Women’s Hospital and the Harvard T.H. Chan School of Public Health. With a mission to save lives and reduce suffering, our vision is that health systems equitably deliver the best possible care for every patient, everywhere, every time. From checklists and conversation guides to fostering international collaborations and establishing global standards of measurement, our work has been accessed in more than 170 countries, touching hundreds of millions of lives. Ariadne Labs currently has programs in the areas of childbirth, surgery, palliative care, and primary health care.
Since 2009, the Better Evidence program has helped health care practitioners serving vulnerable populations gain access to digital tools, such as UpToDate—a leading evidence-based clinical resource—to ensure that they have the information needed to diagnose, treat, and advise their patients. In the last 10 years, the Better Evidence team has facilitated free UpToDate subscriptions for 120,000+ practitioners in 150+ countries and territories.
In collaboration with the Program Coordinator and the Senior Project Manager, the Better Evidence Intern will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries and reviewing incoming applications for eligibility.The Intern will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role, the intern will learn about health care settings around the world, gain insight to what it takes to run a digital global health program and scale quickly, and be part of a unique academic-corporate partnership.
Our core values are:
- Respect for the Ariadne Labs mission, our community, each other, and ourselves;
- Stewardship of our work and resources;
- Pursuit of excellence, with a focus on continual improvement;
- A belief in a collaborative, multidisciplinary approach to our work;
- A commitment to meaningful diversity and inclusion in our work and in the Ariadne Labs community.
Characteristics of people who thrive at Ariadne are:
- Humility about the limits of one’s own expertise and experience
- Intellectual curiosity
- Agility
- Self-discipline
- Attention to detail
- Willingness to roll up sleeves to get the job done
Primary Duties and Responsibilities
Communications and Customer Service
- Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
- Assist with communication campaigns, including contacting users with updates and program messaging
- Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
- Represent Ariadne Labs professionally with staff, guests, donors, callers, and external visitors; greet guests, candidates, and donors
- Perform other related duties and responsibilities as required; provide cross coverage as needed
- 15-20 hours per week commitment
Required Skills
- Microsoft Office Suite
- Familiarity with the Google information environment is valuable (e.g. Google Docs, Google Sheets, Google Drive, etc.)
- Proficiency with personal computers, spreadsheet, graphic, and database programs
- Written and verbal communication skills (Ariadne Labs may ask for a writing sample and/or administer a skills test)
- Positive, flexible, professional, and a can-do attitude
- Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
- Ability to handle complex and confidential information with discretion
Qualifications
- BA/BS preferred
- Upperclassmen undergraduate students or graduate students welcome
Preferred Qualifications
- Proven customer service and decision-making skills strongly preferred
- Ability to learn project content quickly and demonstrate professionalism
- Strong organizational and written communication skills
- Detail-oriented, self-disciplined and self-motivated
- Positive, flexible, professional, and a can-do attitude
- Appreciation for global health and cross-cultural communication
- Desire to serve frontline healthcare workers in global settings
Competencies
- Pursues Excellence
- Interpersonal skills
- Communication skills
- Organizational & attention to details
- Teamwork & Collaboration
Position Logistics:
2023-2024 Academic Year (with the possibility of extension)
Ariadne Labs currently works in a hybrid model, open to fully remote candidates.