Web Specialist, Business Services - NBC Sports Next
Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our two groups: Youth & Recreational Sports and Golf.
At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions.
At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.
NBC Sports Next includes two groups. This role is part of our Golf group.
Golf fuses the team behind products and services like GolfNow, TeeOff and GolfPass, which better connects golfers and golf facilities around the world through innovative solutions like cloud-based golf course management and SmartPlay contactless technology and services that create optimum golfing experiences.
Come join us as we work together as one team to innovate and deliver what’s Next.
This position reports to the Business Services Support Manager and is responsible for maintaining and providing support for the websites of course partners. Our Business Services Support team provides top-tier system and operations support for our platform’s golf course partners ensuring their websites accurately display their offers, course details, and booking engine.
Job Duties
- Manage all internal request queues, including website support updates and new requests.
- Respond to inbound correspondence from course partners regarding the operations and administration of their websites via phone and email.
- Provide training materials to course partners on how to manage their websites and create new content for the courses.
- Become an expert in WordPress VIP, GolfNow's website management tool that hosts all course websites and emails.
- Ensure that metrics such as cases closed, accuracy, client surveys, and inbound and outbound calls are consistently met.
- Research additional website plugins that could benefit our partners and provide a greater opportunity for increased sales.
- Perform other related duties as assigned.
Qualifications
Basic Requirements
- 1+ years of relevant experience
- Strong computer and internet skills required (e.g. Excel, Google Docs, SharePoint, WordPress)
- Basic HTML and graphic design skills
- Motivated self-starter with excellent communication skills, both verbal and written
- The ability to handle multiple projects simultaneously
- Excellent attention to detail and proofreading skills
- Strong communication and teamwork skills
- The ability to work both independently and collaboratively to achieve a goal
Desired Characteristics
- A bachelor's degree in a related field is preferred
- WordPress and AWS experience
- Experience with Salesforce
- Exceptional time management skills
- Strong problem-solving skills
Additional Requirements
- Must be willing to work in Orlando, FL or Minneapolis, MN.
- This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.