Neighborhood Services Concierge
Neighborhood Services Concierge
TEMPE, AZ / OPERATIONS / FULL TIME / ON-SITE
Who We Are
Culdesac is a real estate and technology startup that builds cities for people, not cars. Our goal is to create the first car-free city in the US. We started by creating the first car-free neighborhood built from scratch in the US - Culdesac Tempe, a $200 million mixed-use neighborhood development for 1,000 residents that opened in 2022. The neighborhood covers 17 acres and features 55% open space, shared courtyards, and abundant bookable spaces. Culdesac is the co-developer and tech-enabled property manager.
Read more about our vision, our product, and how we are changing how people live, work, and move:
Introducing Culdesac: Building car-free neighborhoods from scratch by Ryan Johnson (CEO & Founder)
The Capital of Sprawl Gets a Radically Car-Free Neighborhood by The New York Times
Paying Rent Will Get You Wheels in New Car-Free Complex by Bloomberg
New Arizona Development Bans Residents From Bringing Cars - WSJ by Wall Street Journal
11 rules for buying an ebike. Ebikes are about to change the world. By Ryan Johnson (CEO & Founder)
We’re headquartered in Tempe, AZ and were founded in 2018. CEO Ryan Johnson was previously on the founding team of Opendoor. We raised a $30M Series A in January 2022. Our investors include top VCs like Khosla Ventures, Lennar (LenX), Zigg Capital, Initialized Capital, Byers Capital, and Y Combinator.
The Role
Culdesac is growing our team and looking for a Neighborhood Services Concierge at Culdesac Tempe to help with our mission. As a Concierge, you will be an integral part of our real estate and leasing vision. This role directly impacts the experience of our future residents. You are a self-starting, organized professional that thrives in optimizing resident satisfaction. You are scrappy, energetic, and have the ability to keep a neighborhood operating and repairing any problems as they arise.
The Requirements
While this list represents what we are ideally looking for, we encourage you to apply even if your resume includes strengths and experiences that don’t match everything listed here.
Experience being onsite and providing exceptional customer service to residents, guests, and public, while managing the day-to-day operations of a community. This is more important to us than a specific # of years of experience, but we expect most to need at least 2-3 years in the industry to gain this knowledge. With this experience:
You will oversee the resident daily experience by providing support to residents and the property management team.
You will maintain the company's brand by delivering a quality experience when responding to resident needs and resolving issues.
You support daily administrative tasks, such as answering phones, greeting residents, and supporting the property management team with any special projects.
You will support overall community engagement and neighborhood experience that will include residents, retail partners, and local community members.
Comfortable supporting and answering questions from residents and community with different forms of micro-mobility.
You have knowledge of the local area and can help in assisting residents with questions.
You have a do whatever it takes attitude and you are willing to work a flexible schedule including nights and weekends.
Locations
We are headquartered in Tempe, AZ, and our office is located in the heart of downtown Tempe. We encourage employees to visit and work in our beautiful Tempe office and offer relocation assistance to those who’d like to move to Tempe. This position is an onsite role at our Tempe Neighborhood.
Benefits & Perks
🏥 Benefits Package - Includes options for medical, dental, and vision.
🐣 Parental Leave - Up to 12 weeks paid time off for qualifying events.
🏦 401K Savings
🚲 Mobility Stipend - Up to $500 to invest in employee micro-mobility setup (e.g., e-bike, e-scooter, micro-mobility accessories). This will be available after 3 months of employment.
🛴 Car-Free Commuter Benefit - $200 per month paid by Culdesac. Tempe employees only.
💰 Eligible for participation in performance-based commission plan in accordance with company policy.
Our Values
As sprawl became commonplace in our cities, we felt less connected to each other. We normalized hour-long commutes, even as private vehicle ownership became the largest source of carbon emission pollution. Our cities blend technology, real estate, and culture to reimagine our daily lives. Come help us make our residents happier, healthier, and more productive in the years they spend with us and the moments they spend together.
At Culdesac, we:
Work as a team
Be inclusive, drawing on the strengths of people who bring a different perspective.
Find ways to work together that overcome disciplinary and geographic separations.
Ship, including the last 10%
Be output oriented. Ship.
Our mission weaves us deep into people's lives. Respect that trusted relationship by seeing your work through to the end, including the last 10%.
Embrace the full-stack
We have a competitive advantage in operationally complex, capital-intensive work.
Tackling all the layers in the stack gives us an opportunity to deliver an exceptional user experience.
Always remember Rule #0: learn from those who have done it before.
Ask people for feedback
Only users know if we’re creating value for them.
We get better by observing behavior and asking others how we can improve.
Respect the limits of what we can know and plan. In the complex organism of a city, emergent behavior rules.
Design for humans
The messiness of human preferences and decision making is the rich soil where our product grows.
Human paradoxes and contradictions are our opportunity to create joy.
Next Steps
If you think Culdesac might be a good fit, we encourage you to apply! You have nothing to lose, and we'll respond to you within a week. If we move forward, here's our typical process:
1. A 20-minute call with a recruiter to understand your high-level background and cover logistics & expectations.
2. A 30-minute video call with our Neighborhood Services leader to understand your customer service background and experience.
3. A 60-minute on-site interview with our Community Manager to review your background and tour the property.
4. A 45-minute video call with our COO overviewing how you would fit in Culdesac’s mission, vision, and culture.
At each step, we leave time for you to ask us questions. We look forward to hearing from you!
Culdesac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.