Table Games Dealer
General Accountabilities:
- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.
- Provides fast, flawless, personalized service to players.
- Consistently builds and maintains rapport with guests.
- Maintains knowledge of all aspects of the games dealt.
- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.
- Conducts assigned game according to procedure.
- Ensures appropriate game protection.
- Ensures appropriate game pace for all players.
- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.
- Ensures payouts are made quickly and accurately.
- Fills and credits tables by verification of cheques.
- Opens and closes tables according to established guidelines and procedures.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
Qualifications:
- High School Diploma or equivalent required.
- Completion of Dealers School or six (6) months of experience as a dealer with at least two (2) high-volume, main games (Blackjack, Craps, Roulette, etc.) required.
- Must have strong verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Knowledgeable of applicable state gaming laws and regulations.
- Must have excellent customer service and interpersonal skills.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Highly organized and detail oriented.
- Able to add, subtract, multiply, and divide accurately to figure payoffs.
- Ability to work any shift or hours, including nights, weekends, holidays, and overtime.