UX Research Intern 4 Months - Fall 2023
Job Title: UX Research Intern
Department: Design
Work Term & Duration: Fall 2023 4 months
Location: United States
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
Benefits for Students:
- Experience working for one of the fastest growing Human Capital Management technology companies in the world
- Access to Ceridian’s development programs and resources
- Ability to work with and learn from a multidisciplinary UX team, including UX Researchers, product designers, and design and research operations.
- Opportunity to contribute to a developing research and design practice
- Meaningful responsibilities, enabling you to obtain ‘real-world’ experience - you will work on real projects
- Dynamic hands-on exposure to multiple business-units and stakeholders across Ceridian
Summary/About the opportunity:
Ceridian is looking for self-starting, highly motivated UXR Intern to help conduct user research to support the design of useful, usable, and desirable products for the millions of workers who rely on them every day. HR and workforce management tools should demonstrate the same care and craft of consumer software, designed with contemporary user- and human-centered practices.
UXRs at Ceridian work across our product profolio and utilize a variety of methods to inform product design and strategy. As a UXR Intern, you will support research studies and conduct your own research under the guidance of Sr and Lead UXRs. UXRs contribute both to product design projects, as well as practice building efforts. Strong analytical and communication skills, and an ability to accept feedback are keys for success.
Primary Responsibilities/ What you’ll get to do :
- Support and conduct research to better understand our users, experiences and get get feedback on new experiences in order to support product design across our HR and Workforce Management offerings. This may include:
- Planning and designing research
- Writing screeners and programming studies
- Taking notes and conducting user sessions
- Analyzing and synthesizing data to create a clearer understanding of user goals, needs, tasks, painpoints and motivations
- Creating research deliverables and artifacts that communicate key insights, their implications, and the recommendations for action
- Take design direction from Sr. and Lead UXRs and UXR manager
- Learn best practices for common research methodologies, including interviewing, concept testing and usability
· Collaborate with other researchers, designers and your cross-functional team to work through design and product challenges
· Present work and communicate research to the design and cross-functional teams, including product managers and engineers
· Support ideation and concepting to ensure solutioning solves for user needs and problems different
· Advocate for a human-centered approach, including Accessibility and Inclusive Design practices
· Be a part of a fast growing, fun Design Team!
Qualifications/Skills and experience we value:
- Passion for human centered design approaches and methods
- Comfortable taking direction from senior researchers and accepting feedback
- Eager to broaden and develop your research skills
- Desire to work in complex systems with multiple audiences and complicated workflows
- Good communication, presentation and collaboration skills