Senior Data Analyst
DO WHAT YOU LOVE!
Unique Vacations, Inc. -- an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts -- is seeking a forward-thinking Senior Data Analyst to join its remarkable Miami-based, in-house team.
WHO ARE WE?
Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts.
You can learn more about the brands we represent by visiting www.sandals.com and www.beaches.com.
We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark. When you do what you love, you will be empowered to create the future that you want!
APPLY, CREATE, IMPACT:
If you’re ready to make an impact on one of the world’s most renowned hospitality brands, we invite you to apply for the Senior Data Analyst via our career portal: http://www.uvcareers.com/
JOB DESCRIPTION:
The Senior Data Analyst will focus on delivering powerful capabilities across engagement touch points by leveraging data and tools to bring the voice of customer (VOC) and customer experience (CX) to life. The Data Analytics & Business Intelligence team plays a vital role in strategy and vision across the organization. This position leads consumer data selection (querying), organization, and visualization for key strategic initiatives. The Sr. Analyst/Lead accomplishes this through partnerships internally within the company, external vendors, and software/data suppliers. The individual we are seeking for this opportunity is expected to be driven by excellence and have a passion for data, technology, and business strategy. This role is responsible for using a mix of technologies and methodologies to identify highly customized customer opportunities for sophisticated product innovation. This role also acts as a consultant that interfaces between strategy, technology, and operational teams to provide options and identify new opportunities that will improve effectiveness across the company. In addition, this role will develop, support, and automate performance reports/dashboards to help monitor performance, identify anomalies, and evaluate business impact, as well as assist in the development of consumer models and segmentation.
JOB ROLES AND RESPONSIBILITIES:
- Responsible for delivering impactful insights through data analysis that will drive business strategy and operational efficiency
- Analyze guest behavior to identify patterns, uncover opportunities and create a common understanding of how guests interact with our brands.
- Collect, mine, analyze and report data from various databases and reporting sources.
- Build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers
- Ideate and develop new metrics and analytical approaches, measuring performance for both tactical and strategic decision-making
- Lead projects and requests from end-to-end, defining business needs, developing strategies and solutions that empower internal teams to make decisions efficiently
COMPETENCE REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications include:
- Strong analytical skills - with a proficient ability to read/write complex SQL queries for data analysis
- Strong understanding of relational database concepts (i.e. Oracle, SQL Server, Teradata)
- Experience with data visualization tools (OBIEE, POWER BI, etc.) and strong storytelling skills for technical and non-technical audiences
- Experience with voice of customer technologies – Medallia and Qualtrics is a plus
- MS Office tools, i.e., Word, Excel, PowerPoint, Access
- Strong analytical and problem-solving skills with a track record of leveraging data insights to influence business decisions
- Strong and effective communication, presentation, and written skills and ability to work in a global environment
- Collaborative, self-motivated with a desire to lead strategic problem-solving, execution, and ownership
- Entrepreneurship mentality and willing to be a leader in learning new spaces
- Experience with large organizations and/or broad role responsibilities
- Strong data and process UAT and quality assurance aptitude
EXPERIENCE:
Outlined below are the academic qualifications and length and type of experience deemed necessary by Unique Vacations Inc. in order to perform the role of {Insert Text} competently.
Education: Bachelor’s and/or Master’s degree in a quantitative field (i.e. Computer Science, Information Technology, Data Analytics/Science or related is preferred)
Experience: 5+ years of relevant work experience in analytics and/or business intelligence or related field
BENEFITS:
We offer a full benefits package including:
- Health
- Dental
- Vision
- LTD
- Life Insurance
- Sick days
- Vacation days
- 10 Holidays
- Tuition reimbursement
- Parental leave
- 401K package with a company match
Additional perk: After 6 months of continuous employment, you may visit one of the Resorts we represent at a minimal cost.
Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first-hand what makes us so passionate and most of all so “Unique”.
ABOUT UNIQUE VACATIONS:
Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts – exclusively providing, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which the guests have come to adore for 40 years and counting for Sandals and Beaches Resorts.
Designed for couples in love, Sandals Resorts boasts 16 Luxury Included resorts located on the Caribbean’s best beaches in Jamaica, Bahamas, Barbados, Antigua, Curaçao, St. Lucia and Grenada. The family-friend resorts for everyone, Beaches Resorts offers three magnificent locations in Jamaica and Turks & Caicos.
We are headquartered in sunny South Florida – a hop, skip and a jump from the glorious Caribbean islands.
Learn more about the brands we represent at www.sandals.com and www.beaches.com.