Project Analyst, Business Process

The Project Analyst, Business Process position supports operations leaders in unblocking issues and managing critical tasks from contributing departments. This role will identify and analyze data with the goal of providing actionable information to internal stakeholders and to inform client facing reporting and other communications.

The Project Analyst acts as a liaison between Operations and technical resources, and develop, stabilize, and optimize business processes. Identify opportunities within the operation for efficiency gains, enhanced client relations, and cost savings. Interact with client as needed.

·      Support operations leaders in unblocking issues and managing critical tasks from contributing departments

·      Identify and analyze data with the goal of providing actionable information to internal stakeholders and to inform client facing reporting and other communications

·      Act as a liaison between Operations and technical resources

·      Develop, stabilize, and optimize business processes

·      Identify opportunities within the operation for efficiency gains, enhanced client relations, cost savings, etc.

·      Client interactions as needed

·      BS Degree

·      3-5 years’ experience in Analytical and Business Process Management, or a combination of both.

·      Excellent Communication skills

·      Excellent technical written skills (proposals and/or responses)

·      Project Management experience preferred

·      Contact Center experience preferred