Public Safety Telecommunicator (Dispatch)
Public Safety Telecommunicator (Dispatch)
Salary
$29.96 - $35.85 Hourly
Location
Des Moines, IA
Job Type
Regular Full-Time
Department
Police
Job Number
03585-11-2022
Closing
12/21/2022 4:00 PM Central
Occupational Group
Civil Service
Location of Vacancy
Des Moines Police Department
Recruitment
Entrance
Selection Method
Performance Exam: those meeting the minimum qualifications of the position will be invited to take a performance examination which will be scheduled from January 3rd to January 6th. See details above. Qualified applicants with a disability who need a reasonable accommodation must inform this office by the application deadline date.
Distinguishing Features of the Class
This is highly responsible work operating an emergency service console receiving and dispatching emergency and non-emergency service calls on an assigned shift. Work requires the prompt, efficient and accurate receiving, dispatching, and processing of emergency service calls over the 911 and related emergency systems from the general public and other authorized personnel requiring emergency actions by police and fire units. Although new or unusual problems may be referred to a superior for advice and assistance, work is ordinarily performed independently following established procedures.
Performance Exam: those meeting the minimum qualifications of the position will proceed to the next step in the recruitment process, which is CritiCall testing proctored onsite by the City of Des Moines, scheduled from January 3rd to January 6th. A description of the performance exam can be found here: Criticall: Pre-Employment Test: Computer and other related Skill/Ability Requirements
Acceptable Experience and Training
- Graduation from high school or GED. Some college or prior experience as a 911 or similar type position preferred.
- Must successfully complete the Basic 40 Hour Telecommunicator Training required by the State of Iowa within the first year of employment.
- Must obtain NCIC and Emergency Medical Dispatch certifications during first year of employment and maintain throughout employment as a Senior Public Safety Dispatcher.
- CPR and AED training and CPR certification within the first year of employment.